Program Director - Norton Audubon Hospital

Healogics•Louisville, KY

About The Position

The Program Director or Program Manager is responsible for managing and strategically growing the Wound Care Program for the assigned area. The role provides complete oversight of the Wound Care Center, including day-to-day operations, staff management, financial management, quality and performance improvement, and community education. The position maintains collaborative and consultative relationships with hospital and external partners and builds effective working relationships between Healogics and the hospital. Employees must follow applicable Healogics and hospital policies, accrediting requirements, federal and state regulations, and CMS guidelines. The Program Director oversees outpatient clinic operations and related wound-care programs, assesses processes and implements improvements, ensures access to appropriate resources, directs staff, collaborates with providers and the Medical Director, and manages direct reports with company and hospital HR support. The role also oversees revenue-cycle and financial activities, monitors financial performance and costs, and coordinates community education and marketing to build referral relationships. It manages quality-improvement activities and patient-safety and compliance practices, while maintaining strong relationships with hospital leadership, physicians, staff, and other stakeholders. The position requires overnight travel. The work takes place primarily indoors in a normal office and patient-care environment, with potential exposure to hazards such as bloodborne pathogens, toxic chemicals, flammable or explosive gases, mechanical equipment, and moving objects. Salary generally ranges from $88,400 to $116,400 annually; the range is an estimate based on qualifications, geography, operational needs, and other permitted considerations.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field, and at least 1 year of healthcare-industry marketing/community education or clinical operations experience; alternatively, an associate degree in one of these fields and at least 2 years of relevant experience; or a high school diploma and at least 4 years of relevant experience.
Demonstrated knowledge of regulatory and accrediting requirements for healthcare organizations.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Strong interpersonal, verbal, and written communication skills, including group presentation skills.
Strong analytical and quantitative skills.
Strong customer-service and follow-up skills.
Strong organization and time-management skills, with the ability to multitask in a fast-paced environment.
Leadership and teaching skills.
Relationship-building and influencing skills.
Team-building and motivational skills.
Ability to work with Healogics and hospital management.
Budget and strategic-planning skills.
Ability to travel overnight.
Ability to remain stationary for extended periods of time (4 hours or more).
Ability to view a computer screen for extended periods (4 hours or more) and key frequently on a computer for 4 hours or more.
Ability to move about, read, communicate, and write.
Ability to lift or move items up to 20 pounds; push and pull; bend and stoop; and reach, grasp, and touch with hands.
Ability to travel distances by car, airplane, or other means.
Close, distance, and peripheral vision and color perception.

Nice To Haves

Management experience preferred.

Responsibilities

Oversee day-to-day management of outpatient clinics and other wound-care continuum programs, as applicable.
Assess clinic workflows, processes, and procedures; identify improvements and implement best practices and changes to improve outcomes.
Coordinate with hospital and company personnel to ensure adequate resources, supplies, equipment, and services.
Facilitate information flow and communication throughout the program.
Prioritize responsibilities and direct clinical and non-clinical staff work.
Collaborate with healthcare providers, Wound Care Center providers, and the Medical Director regarding clinic and patient needs.
Manage direct reports, including interviewing, hiring, motivating, coaching, counseling, setting performance expectations, and conducting performance reviews, in conjunction with company and hospital HR departments.
Manage and coordinate revenue-cycle activities for Healogics and the hospital partner, as appropriate.
Monitor reimbursement changes and provide updates and education to physicians and staff as needed.
Review financial reports, identify trends, develop plans for fiscal responsibility, and track and report ancillary program revenues.
Manage labor and supply costs through appropriate utilization.
Complete financial reviews with the Healogics support team and present results to hospital leadership.
Coordinate with hospital and Healogics marketing departments to establish strategic marketing plans and execute activities to increase patient referrals.
Work with a multifunctional team to identify referral sources and develop systematic approaches to build relationships and increase referrals.
Maintain, monitor, and update the list of physician practices within the relevant radius of the hospital.
Visit physician practices, provide program awareness using educational marketing materials, and document interactions in the Healogics CRM system.
Communicate with the (C)DO and/or (C)VPO and hospital executive sponsor about goals, targets, and referral-development information as needed.
Implement and manage a continuous Wound Care Center Performance Improvement Program and work toward quality indicators.
Integrate the program’s performance-improvement activities with the partner hospital’s program.
Participate in hospital committees as appropriate and ensure timely, accurate documentation in patient records and the outcomes database.
Monitor patient, referring physician, and customer satisfaction.
Ensure Patient Safety Guidelines and annual compliance requirements are followed, and foster escalation of compliance concerns.
Maintain relationships with the hospital client, understand its needs and strategic goals, confirm alignment, and demonstrate the program’s value.
Manage the program to support hospital goals while complying with Healogics operating standards.
Work effectively at all levels within the partner hospital, attend department and management meetings, and participate in hospital communications.
Build relationships with panel physicians, clinical staff, and support staff, and encourage excellent customer service across hospital departments.
Meet regularly with hospital and area leadership.
Perform other duties as required.