Program Director for Bailey’s Community Shelter

Facets • Falls Church, VA

13d • Onsite

About The Position

FACETS is seeking a mission-driven Program Director to lead operations at Bailey’s Community Shelter, a 52-bed shelter program in Fairfax County Region 2 serving Adult Only households experiencing homelessness. The Program Director oversees daily operations, staff supervision, client services, and overall program quality. This role ensures that services are delivered with dignity, safety, compassion, and excellence, and that all practices align with FACETS and Fairfax County Office to Prevent and End Homelessness (OPEH) standards, contractual requirements, and trauma-informed care principles.

Requirements

• Bachelor’s Degree in Social Work, Human Services, Psychology or related field, plus 5 years of progressively responsible human services experience is required.
• MSW plus 3 years of program management/supervisory experience highly preferred.
• Experience in shelter operations, case management, crisis intervention, and Homeless Management Information System.
• Experience utilizing HMIS and ability to ensure excellent data quality.
• Familiarity with OPEH Standard Operating Guidance, program regulations and reporting requirements.
• Knowledge of best practices in homeless services and the challenges faced by individuals experiencing homelessness.
• Familiarity with the chronically and medically vulnerable homeless population identified in the Change Assessment.
• Knowledge and belief in “Housing First” and “Rapid Re-Housing” philosophy and strategies.
• Knowledge of current social services, homelessness, housing issues, and methods/approaches to address issues.
• Strong leadership, decision-making, and organizational skills.
• Ability to manage a highly visible, fast-paced environment with frequent interruptions while maintaining professionalism and confidentiality.
• Ability to communicate clearly and concisely, both orally and in writing.
• Bilingual (English/Spanish) is a plus.
• Ability to lift items weighing 10-20 pounds.
• Valid driver’s license, reliable transportation, good driving record, and personal car insurance.
• Ability to drive a 15 passenger van.
• Must pass criminal background and Child Protective Services background checks.

Nice To Haves

• MSW plus 3 years of program management/supervisory experience highly preferred.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Oversees the daily management of staff and operations, ensures adherence to organizational policies and procedures, and maintains accurate and timely reporting.
• Ensures clients receive timely, professional support to achieve their housing goals, while maintaining a clean, safe and welcoming environment throughout their shelter stay.
• Cultivate a positive work environment within a high-stress setting, with a focus on employee retention and professional growth.
• Leads recruitment and retention efforts to build and sustain a skilled, committed program team.
• With guidance from the Senior Program Director, develops, monitors, and implements policies and procedures related to best practices, on-call protocols, and program development to ensure operational goals are met.
• Utilize automated systems, including HMIS, alongside hard copy records, to accurately maintain, update, and report case data, goal progress or attainment, and outcomes in a timely and efficient manner.
• Provides leadership to ensure staff are well informed and consistently apply funding eligibility criteria for emergency shelter and homeless prevention/diversion services.
• Ensure timely shelter bed turnover and prompt resolution of maintenance requests to support efficient operations and a safe, clean environment for clients.
• Manages the program budget for program expenditures, financial projections, and regular reporting to ensure fiscal responsibility and alignment with funding and programmatic requirements.

Benefits

• Paid medical, dental, and vision insurance for full-time employees with competitive family rates and medical plan options.
• Paid Basic Life Insurance with an option to buy additional coverage.
• 403(b) retirement plan options with generous matching.
• Full-time employees receive paid annual vacation and sick leave, paid holidays, and floating holidays.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Long-Term Disability, Short-Term Disability, 100% employer paid.
• Free Employee Assistance Program (EAP).
• Reimbursement of work-related expenses including portions of mileage and mobile data expenses.
• On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager