Program Director - OCDD Programs

Easterseals Louisiana•Alexandria, LA

4d•Onsite

About The Position

The Program Director is responsible for ensuring the ongoing requirements of contract(s) are met timely and successfully. This role involves quality control, supervision of Support Coordination Supervisors, maintaining the Quality Assurance Plan, and monitoring supervision binders. The Director will provide oversight of daily operations, interviewing, hiring, and training. Responsibilities also include managing billing procedure processes, conducting weekly staff meetings, ensuring staff have necessary training and tools, meeting billing quotas, and providing budget oversight. Additionally, the role involves discipline and coaching of direct reports and completing annual performance reviews.

Requirements

Must have a Bachelor’s Degree in a Social Services field or a General Studies or Liberal Arts degree with a minimum of sixteen (16) hours of social service coursework in one concentration.
Must have a minimum of two (2) years as a Support Coordinator Supervisor.

Responsibilities

Ensure ongoing requirements of contract(s) are met timely and successfully
Quality Control
Supervision of Support Coordination Supervisors
Maintain the Quality Assurance Plan
Monitor supervision binders at least quarterly
Provide oversight of daily operations
Provide oversight of interviewing, hiring, and training
Responsible for billing procedure processes
Conduct weekly staff meetings and disseminate directives/info effectively and timely
Ensure necessary training and tools are provided for staff
Meet billing quotas
Provide budget oversight
Discipline and coaching of direct reports
Complete annual performance review of each direct report at least annually
Knowledgeable of contract requirements and population specifics
Maintenance of compliance
Ensure all clients and significant others are treated with respect and dignity; and to ensure that their rights are preserved
Assess, as appropriate, client service provision in terms of performance criteria that reflect sound, achievable Support Coordination practices
Monitor Support Coordination Supervisor folders to review supervisor notes ensuring clients are staffed on a random and as-needed basis each month
Review randomly selected client files each week using an ESL review checklist to ensure all documents are filed, up-to-date, and accurate
Coordinates weekly staff meetings with Support Coordination Supervisors to keep all staff informed, ensure open lines of communication and determine training needs and scheduling
Exhibit appropriate use of grammar and spelling in written communication, exhibit appropriate use of grammar in oral communication, ensure oral and written communication is professional
Work with Support Coordination Supervisors in evaluating program effectiveness and compliance with state/contract requirements and program goals
Establish effective objectives, priorities, and implement plans; anticipate obstacles and consider alternatives
Able to multi-task in work to coordinate efforts with programs to ensure consistency and adequate follow-up
Ability to take initiative rather than passively accepting; take action and attempt to influence events to achieve goals
Willingly expend extra effort and time to get a job done; identify with organizational goals, exhibit excellent time management abilities
Able to establish rapport with Easterseals administrative and other program staff
Work cooperatively with staff and other Easterseals employees
Able to identify with project and Easterseals objectives
Adequately, constructively and directly communicate these objectives to the team and participants