Program Director

Charles River Center•Easton, MA

8d•$54,642 - $54,642•Onsite

About The Position

The Residential Program Director oversees the daily operations of assigned CRC homes. The role manages assigned staff, develops and implements Individualized Service Plans (ISPs), coordinates medical services, and provides direct care and supervision. The Program Director ensures activities align with the organization’s mission and comply with the Charles River Policies and Procedures Manual. The position supports individuals’ personal, healthcare, behavioral, financial, social, educational, and developmental needs; supervises and develops staff; maintains program records and a safe home environment; and ensures compliance with Department of Developmental Services (DDS) and other regulatory requirements. The position is full-time, day shift, and located in Randall - Easton, Massachusetts.

Requirements

Five years of experience working with individuals with developmental disabilities, or a bachelor’s degree in human services or a related field.
Valid driver’s license.
Complete First Aid/CPR training within the first month of employment.
Complete the DDS Medication Administration Certificate within the first six months.
Complete the Safety Care/Legal Certificate within the first six months.
Obtain DPPC, Fire Safety, Human Rights, and Universal Precautions certificates upon hire.
Complete New Hire Orientation, including the CORE Curriculum, within the first three months.
Strong oral and written communication skills.
Consent to a Criminal History Background Check (CORI) and release of information from agencies such as DPPC and DDS.
Proficiency in Microsoft Office applications.
Ability to perform essential duties with reasonable accommodation.
Fluency in English.
Ability to read and interpret safety rules, operating instructions, and procedure manuals.
Ability to communicate effectively with individuals in their primary mode of communication.
Endurance to meet the physical demands of the job, including regularly sitting, standing, walking, stooping, kneeling, and crouching; frequent hand and finger use to handle objects and controls; lifting up to 30 pounds from floor to waist and 10–15 pounds from waist to overhead; and maneuvering up to 100 pounds with assistance as needed.
Ability to follow detailed written and verbal instructions.
Strong problem-solving and decision-making skills.
Ability to engage professionally with individuals at all levels, collaborate with colleagues and management, reliably complete responsibilities, communicate clearly, manage multiple tasks and changing conditions, support and enforce policies, and accurately collect, compile, and report information.

Nice To Haves

One year of staff supervision is a plus.
Knowledge of Positive Behavioral Supports is preferred.

Responsibilities

Develop, implement, and review ISPs in response to individuals’ needs, desires, and interests.
Provide and oversee direct care and instruction in personal care, adaptive equipment, education, social skills, meal preparation, community inclusion, and related areas.
Implement and oversee behavioral support programs, including Positive Behavioral Supports, with assigned clinical staff.
Coordinate medical and clinical appointments and follow-up with assigned nursing staff to ensure healthcare needs are met.
Assist with individuals’ financial needs and benefits, including SSI, SSDI, Medicaid, and Medicare, as needed.
Serve as a resource for individuals, families, referral agencies, and residential staff to coordinate services.
Support the development and monitoring of program goals and evaluate service effectiveness and resource allocation.
Recruit, interview, hire, train, and supervise staff members.
Conduct staff performance evaluations in accordance with agency policies.
Organize staff schedules, meal plans, activities, chores, and daily operations to ensure adequate staffing coverage.
Lead regular staff meetings and share updates and address concerns in accordance with agency policies.
Provide on-call emergency support on a rotational basis.
Maintain required documentation, including logs, training records, progress notes, service agreements, and reports, in accordance with agency policies.
Ensure a safe and well-maintained home environment and perform housekeeping tasks as necessary.
Coordinate social, leisure, educational, and developmental activities for individuals.
Advocate for individuals’ human and legal rights.
Oversee meal planning and preparation to ensure nutritional balance.
Maintain communication with service providers, families, guardians, and community members.
Ensure compliance with DDS and other regulatory agencies.
Participate in assigned internal qualitative and DDS OQE licensing reviews and implement necessary corrective actions.
Attend and facilitate training sessions and keep up with industry standards and best practices.