Program Director
About The Position
The Program Director provides full-time clinical and operational leadership, direction, and coordination for clinical care and treatment services at the Argus Community Comprehensive Outpatient Program with OTP. The Director serves as the program’s leadership voice and liaison between staff and the Vice President for Outpatient Services, and is responsible for compliance with applicable Federal, State, and City regulations. The role manages all aspects of the program, including implementation of policies and procedures consistent with OASAS regulations and Joint Commission standards. The Program Director oversees clinic operations, staff performance, account administration, documentation, billing, reporting, quality improvement, treatment coordination, and program productivity. The Director supervises the Assistant Program Director, collaborates with medical leadership and external service providers, and ensures patients receive appropriate treatment and ancillary services.
Requirements
- LCSW, LMSW, LMHC, and/or CASAC Master credential required.
- At least 4 years of supervisory and administrative experience required.
- Experience in MAT services, especially methadone.
- Proficiency working with an electronic health record (EHR).
- Completion of 30-hour Clinical Supervision Foundations training.
- Knowledge of OTP standards and SAMHSA, OASAS, SOTA, DOHMH, and DEA regulations.
- Familiarity with the Central Registry.
- Understanding of insurance coverage and billing practices for OTP services.
- Strong leadership and organizational skills.
- Compassion and dedication to supporting individuals on their recovery journey.
- Effective communication and collaboration abilities.
Responsibilities
- Oversee day-to-day clinic operations in accordance with OASAS Parts 800, 814, and 822 regulations.
- Ensure program staff follow Argus Community Inc. policies and procedures and the Outpatient Center operating manual.
- Administer accounts for DEA, SAMHSA, Joint Commission, OASAS, SOTA, and medication suppliers, keeping them current and compliant.
- Ensure compliance with Central Registry management, reporting, and patient documentation.
- Oversee emergency and non-emergency terminations and compliance with hearing procedures under the OTP involuntary termination and administrative discharge policy.
- Oversee program billing and ensure it is complete and accurate.
- Generate weekly productivity reports for review with the Vice President for Outpatient Services and develop and implement productivity improvement plans.
- Ensure MAT and care coordination staff are trained in telemedicine.
- Monitor data to identify quality measures, trends, provider issues, care gaps, patient needs, and improvement opportunities.
- Ensure patients receive appropriate treatment and ancillary services, including medical, mental health, housing, domestic violence, legal, gambling, tobacco cessation, employment, and educational or vocational services.
- Audit timely and accurate participant records for OASAS compliance, including intake, screening and evaluation, treatment planning, progress notes, medical and legal documentation, admissions and discharges, referrals, utilization reviews, and care coordination.
- Ensure staff coordinate information exchange between behavioral and medical health providers to develop comprehensive care plans.
- Use quality-improvement tracking tools, initiate QI initiatives, and run PDSAs to meet program goals and deliverables.
- Oversee case conferencing for complex cases.
- Facilitate MOUs, linkages, and relationships with community-based organizations and other service providers.
- Supervise the Assistant Program Director in conducting weekly interdisciplinary team meetings and case conferences.
- Participate in quarterly Quality Improvement committee meetings.
- Attend scheduled management team meetings addressing program activity, service delivery, census management, and client or staff issues.
- Collaborate with the Medical Director and Medical Consultants.
- Monitor admission and discharge trends and implement performance improvements when appropriate.
- Maintain documentation of program staff supervision for monthly review by the Vice President for Outpatient Services.
- Submit timely performance appraisals and evaluations for direct reports.
- Remain current on state and local regulations and policies governing clinic operations.
- Oversee monthly and other required reporting for HRSA, PHS, OASAS, DEA, DOH, and internal stakeholders.
- Participate in external meetings, coalitions, and trainings as needed.
- Perform other duties assigned by the Vice President for Outpatient Services and/or Executive Staff.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
