Program Director

Healogics•Dover, NJ

12d

About The Position

The Program Director or Program Manager is responsible for managing and strategically growing the Wound Care Program in the assigned area. The role provides complete oversight of the Wound Care Center, including day-to-day operations, staff management, financial management, quality and performance improvement, and community education. It maintains collaborative and consultative relationships within and outside the hospital organization and builds effective working relationships between Healogics and the hospital. The position operates in accordance with Healogics and hospital policies, accrediting organization requirements, applicable federal and state regulations, and Centers for Medicare and Medicaid Services (CMS) guidelines. It oversees center operations, finances, marketing and community education, quality improvement, and hospital and physician relationships. The role also performs other duties as required.

Requirements

One of the following education and experience combinations: bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field preferred, plus at least 1 year of healthcare-industry marketing/community education or clinical operations experience; associate’s degree in one of these fields preferred, plus 2 or more years of such experience; or high school diploma plus 4 or more years of such experience.
Demonstrated knowledge of regulatory and accrediting requirements for healthcare organizations.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Strong interpersonal, verbal, and written communication skills, including group presentation skills.
Strong analytical and quantitative skills.
Strong customer service and follow-up skills.
Strong organization and time-management skills, with the ability to multitask in a fast-paced environment.
Leadership and teaching skills.
Relationship-building and influencing skills.
Team-building and motivational skills.
Ability to work with Healogics and hospital management.
Budget and strategic-planning skills.
Ability to travel overnight.

Nice To Haves

Management experience.

Responsibilities

Oversee day-to-day management of outpatient clinics and other wound-care continuum programs, as applicable.
Assess clinic workflows, processes, and procedures; identify improvements; and implement best practices and changes to improve outcomes.
Coordinate with hospital and company personnel to ensure adequate resources, supplies, equipment, and services.
Facilitate information flow and effective communication throughout the program.
Prioritize responsibilities and direct clinical and non-clinical center staff.
Collaborate with healthcare providers, Wound Care Center providers, and the Medical Director regarding clinic and patient needs.
Manage direct reports with company and hospital HR departments, including interviewing, hiring, motivating, coaching, counseling, setting performance expectations, and conducting performance reviews.
Coordinate revenue-cycle activities for Healogics and the hospital partner, as appropriate; stay current on reimbursement changes and provide staff and physician education.
Review financial reports, identify trends, implement practices that support fiscal responsibility, track ancillary revenue, and manage labor and supply costs.
Work with the Healogics support team to complete financial reviews and present results to hospital leadership.
Work with hospital and Healogics marketing departments to establish strategic marketing plans and coordinate activities to increase patient referrals.
Identify target referral sources, build customer relationships, and develop systematic approaches to increase referrals.
Maintain and update lists of physician practices within the designated radius; visit practices and provide educational marketing materials about the Wound Care Center.
Document physician-office interactions and practice visits in the Healogics Customer Relationship Management (CRM) system.
Communicate referral-development goals, targets, and related information with the (C)DO and/or (C)VPO and hospital executive sponsor as needed.
Implement and manage a continuous Wound Care Center Performance Improvement Program and work toward quality indicators.
Integrate the program into the partner hospital’s performance improvement program; participate in hospital committees as appropriate; and ensure timely, accurate patient-record and outcomes-database documentation.
Monitor patient, referring physician, and customer satisfaction.
Ensure Patient Safety Guidelines and annual employee compliance requirements are followed, and promote escalation of compliance concerns.
Maintain relationships with hospital clients, understand their needs and strategic objectives, align program goals, demonstrate value, and comply with Healogics operations standards.
Participate in hospital department and management meetings and communication activities; build relationships with panel physicians, clinical staff, and support staff.
Encourage program staff to provide excellent customer service to other hospital departments and meet regularly with hospital and area leadership.
Perform other duties as required.