Program Director

Childrens Rescue Fund • New York, NY

43d • $85,000 - $90,000 • Onsite

About The Position

The Program Director is responsible for the day-to-day management of the program in accordance with regulatory compliance, contractual requirements, and organizational standards. This individual is responsible for the management of our Belnord location in New York City.

Requirements

• Bachelor’s degree required
• Minimum of four years’ human services experience, with at least two years of managerial and supervisory experience, and demonstrated professional progression in supervision and program management
• Ability to think and act calmly in emergency situations
• Ability to work with a team
• Attention to detail and problem-solving skills
• Strong organizational skills with the ability to manage tasks efficiently
• Excellent time management skills with the ability to prioritize assignments
• Excellent analytical, evaluative, and human service management skills
• Excellent written and oral communication, organizational, supervisory, and leadership skills
• Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment
• Must be adept and comfortable with crisis management
• Ability to work effectively with a wide range of community-based providers
• Knowledge of community health services, social service support agencies, and networks
• Familiarity with DHS and OTDA social service documentation policies and procedures
• High level of computer proficiency in Word, Excel, and the ability to learn new technologies and databases

Nice To Haves

• Master’s Social Work (MSW), MPA or related advanced degree preferred
• Experience with multi-problem families and/or individuals desirable

Responsibilities

• Monitor the program’s effectiveness to ensure that the program is achieving goals and targets as defined by DHS
• Manage the program’s multi-disciplinary teams and ensure integration of delivery of services to the families
• Ensure program staff implement procedures and policies to ensure quality service provision
• Collaborate with management in the development of annual operating budgets, review monthly expense reports, and ensure program expenditures are within budgeted parameters
• Ensure billing reports are submitted in a timely manner, collaborate with the organization’s fiscal department to ensure management responds in a timely manner to billing inquiries and requests for billing corrections
• Review and approve purchase requisitions and ensure that all expenditures comply with organizational procurement procedures
• Ensures compliance with fiscal policies and procedures, and reporting requirements.
• Collaborate with the Regional Director of Operations and AVP of Facilities in ensuring that the facilities operate in compliance with ECB, DOB, FDNY, etc. regulations
• Collaborate with the building management company in ensuring that all units are maintained in good repair and the program meets 95% occupancy rate
• Monitor unit work orders and complaints, ensure the building management company responds to work orders and complaints in a timely manner
• Monitor and analyze reports and dashboard to ensure the program meets annual program goals and targets which support the mission and vision of the organization
• Monitor DHS performance metrics and collaborate with program managerial and supervisory staff in developing strategies to ensure the program meets DHS performance metrics
• Lead the implementation of continuous quality improvement activities at the program level
• Develop systems, processes, and tools which ensure the program meets/exceeds government/funder standards
• Conduct program audits to ensure compliance with organizational and government/funder standards
• Collaborate with organizational leadership in analyzing findings from internal and external audits while establishing measures to improve the delivery of services and deficiencies
• Participate in CQI projects and committees
• Submit quality and timely reports to the organization and other regulatory agencies as mandated to ensure the program complies with reporting requirements
• Ensures compliance with DHS & CRF policies and procedures.
• Hire, train, coach, and provide support to direct reports; provide on-going performance feedback and reviews in accordance with organizational policies
• Ensure staff receive required training to ensure optimal performance and delivery of service to clients
• Collaborate with Human Resources in addressing staff performance issues
• Promote collaboration and effective communication amongst staff and between departments through the development of interdisciplinary teams to achieve organizational goals
• Establish liaisons with appropriate community agencies to maintain linkages for services needed by the families
• Participate in local community meetings and serve as liaison with local community members and representatives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager