Program Director

Acacia Network•New York, NY

11d

About The Position

Under the supervision of the Program Administrator, the Program Director ensures quality care and oversees program functions in accordance with regulatory bodies and accreditation requirements. The role oversees and implements care and resources to meet clients’ physical, emotional, and social needs, supervises program services, and develops, implements, tracks, reports, and evaluates measurable outcomes. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the job’s essential functions. The salary is $80,000 annually, based on relevant experience. Acacia Network is an equal opportunity employer.

Requirements

Bachelor’s degree in social services, human services, psychology, social work, or a related field is required.
Seven or more years of experience with the homeless population or special-needs populations, such as people affected by mental illness, substance abuse, or HIV.
At least five years of experience in a managerial position.
Experience working with individuals and/or families facing homelessness.
Experience in staff training and development.
Understanding of funding and industry regulations, with a track record of meeting compliance standards.
Strong leadership, organizational, and communication skills.
Ability to work on a strong team of professionals in a culturally diverse environment.
Ability to multitask and work under pressure.

Nice To Haves

Master’s degree strongly preferred.
Valid New York State LMSW, LCSW, or LMHC preferred.

Responsibilities

Oversee site operations, including service delivery, contract compliance, program targets, case management, employment, housing retention and placements, medical and chart compliance, recreational activities, security, maintenance, and food service where applicable.
Provide leadership, guidance, direction, and supervision to staff to ensure timely and accurate completion of deliverables, targets, and benchmarks.
Interview, hire, supervise, and arrange training for program personnel.
Conduct performance evaluations and manage disciplinary actions, resignations, and terminations.
Monitor and maintain the program’s fiscal condition.
Develop program content to address clients’ needs related to activities of daily living, time management, critical thinking, and applicable federal, state, city, and Acacia Network rules and regulations.
Ensure compliance with regulatory agency standards, including requirements related to reporting, the physical plant, food and emergency supplies, personal belongings, and mail.
Understand contract requirements and communicate them to staff.
Administer the site and oversee food service and procurement of equipment and supplies for the program and staff.
Plan and interpret policies and procedures for staff and ensure their implementation.
Plan and organize program activities to meet contract goals and performance targets.
Plan, coordinate, and facilitate social and peer-support activities and activities-of-daily-living events.
Communicate with peers at other programs about client progress and best practices.
Facilitate interdepartmental communication and conduct regular staff and departmental meetings.
Set realistic weekly and monthly performance goals with reporting staff in accordance with contract requirements.
Ensure accurate and timely reporting and statistical information for Acacia Network management and regulatory agencies.
Review analysis of program and client demographic data to make programmatic improvements.
Contact vendors and subcontractors to ensure appropriate service delivery and quality.
Build connections with community leaders to gain support and troubleshoot issues or concerns.
Conduct periodic internal file reviews and implement quality-assurance measures to ensure quality service delivery, including addressing and investigating client complaints.
Organize onsite and offsite staff training for professional development.
Develop and implement crisis-prevention and intervention strategies to maintain a safe and secure environment.
Troubleshoot program problems involving clients and direct-reporting staff, making decisions according to program policies, procedures, and protocols.
Provide assistance and follow-up regarding critical incidents involving clients.
Conduct and document one-on-one supervision of direct-reporting staff to assess and improve performance, identify training needs, and support professional development.
Serve as Incident Commander for the entire facility.
Report incidents that may subject Acacia Network to liability to the Program Administrator.
Review and sign all timesheets.