Program Director

Necco•Fairmont, WV

About The Position

Necco has an opportunity for a career as Wraparound Director. This position provides leadership, oversight, and strategic direction for Necco's Wraparound program, with responsibility for program growth, financial performance, service quality, fidelity, staff development, and community partnerships. The Wraparound Director is responsible for ensuring services are delivered consistently with the Wraparound model, contractual and regulatory requirements, and Necco's standards for quality and performance. You should be accurately described as: A happy warrior who thrives on leading from the front with strategic thinking. A solid communicator in search of decisions that deliver real results. A problem-solver, financial steward, and one who excels at collaboration. Ridiculously passionate about the company’s success, growth, and program quality.

Requirements

Must be at least 21 years of age
Master’s Degree, in a human services related field, professional license preferred
Minimum of two years of post-graduate experience working with children and/or families experiencing emotional or behavioral health needs
Previous leadership, supervisory, or program management experience preferred.
Knowledge of Wraparound principles, systems of care, behavioral health services, or family-driven care preferred
Valid driver’s license
100/300/100 Auto Insurance Coverage
Training and Travel willingness
Excellent organizational skills
Excellent written and oral communication skills
Successful completion of all required criminal background checks
Must possess the skills to navigate and execute software programs (i.e Microsoft Office, Database, Electronic Health Record, Dashboard)

Responsibilities

Lead the continued development, growth, and sustainability of the Wraparound program
Partner with the State Director to identify opportunities to expand services, strengthen referral relationships, and respond to community needs
Develop and maintain strong relationships with referral sources, community partners, payers, and other key stakeholders
Monitor program census, referrals, service utilization, capacity, and other indicators impacting program growth
Oversee Wraparound program budgets and monitor financial performance against established expectations
Monitor service delivery and productivity to ensure appropriate utilization of available program resources
Partner with the State Director and Finance Department to address billing processes, service authorization concerns, documentation barriers, collection rates, and other factors impacting program revenue
Review program trends and data to identify operational or financial concerns and develop appropriate corrective strategies
Develop community partnerships and resources that support the needs of children, families, and Wraparound teams
Maintain overall responsibility for ensuring Wraparound services are delivered in accordance with established program phases, principles, and fidelity requirements
Monitor program fidelity and implement strategies to address identified areas of improvement
Ensure documentation meets Necco, payer, contractual, regulatory, and Wraparound model expectations
Monitor documentation timeliness and accuracy and ensure identified deficiencies are addressed
Oversee program contracts, invoicing requirements, authorizations, and other administrative requirements associated with service delivery
Maintain effective communication and collaboration with applicable state agencies, managed care organizations, referral partners, and other external stakeholders regarding program and case-related concerns
Monitor program outcomes, including family team progress, Plans of Care, CANS assessments, service utilization, and other identified performance indicators.
Use program data and outcomes to identify trends, establish priorities, and develop improvement initiatives
Participate in internal and external audits, fidelity reviews, quality reviews, and other monitoring activities
Develop and oversee corrective action plans when quality, compliance, documentation, or performance concerns are identified
Ensure critical incidents, safety concerns, and other reportable events are escalated promptly and appropriately in accordance with Necco policy and applicable requirements
Ensure ethical, legal, contractual, and mandated reporting responsibilities are consistently followed
Identify and escalate program-level risks that may impact safety, service quality, financial performance, compliance, or organizational reputation
Establish appropriate expectations for immediate intervention when concerns arise regarding the safety, permanency, or well-being of children and families
Provide leadership, supervision, coaching, and accountability to Wraparound program staff
Ensure the ten Wraparound principles are understood, implemented, and consistently demonstrated throughout service delivery
Establish clear performance expectations for Wraparound Facilitators and other assigned program staff
Monitor staff productivity, caseloads, service delivery, documentation, and other performance expectations
Review program and employee performance data regularly and address performance concerns proactively
Ensure facilitator documentation is accurate and completed within required timeframes, including the established two-day documentation expectation
Provide ongoing coaching, mentoring, and professional development to strengthen staff effectiveness and adherence to the Wraparound model
Ensure new employees receive appropriate onboarding and training related to documentation, service types, Necco programs, service delivery expectations, community partnerships, and their specific job responsibilities
Participate in family team meetings as appropriate for coaching, mentoring, problem-solving, quality oversight, or support of the facilitator and family team
Create an environment where employees understand expectations, receive meaningful feedback, and are held accountable for program and individual performance
Identify training or development needs across the team and coordinate resources to address identified gaps
Support employee engagement, retention, and succession planning within the program
Attend and actively participate in leadership meetings, team meetings, and other organizational initiatives
Use data to develop and lead initiatives aligned with Necco's Balanced Scorecard and organizational priorities
Serve as a key representative of Necco's Wraparound program within the community
Maintain productive relationships with referral agencies, community providers, schools, state agencies, managed care organizations, and other stakeholders
Promote effective communication between Necco, families, community partners, and referral sources
Identify opportunities to strengthen the network of community supports and resources available to children and families
Respond to stakeholder concerns professionally and work collaboratively to resolve barriers impacting service delivery
Communicate emerging community, referral, payer, or service trends to State leadership and recommend strategies to respond
Practice Ruthless Pragmatism
Engage in peer to peer feedback
Know and Live the Necco Corporate Culture Principles
Embody the 3 essential virtues of Humble, Hungry and Smart
Drive your Individual Performance Scorecard
Adhere to and contribute to the Necco meeting structure