Program Director

Acacia Network•New York, NY

60d•$0 - $85,000

About The Position

Under the supervision of the Administrator, the Program Director ensures quality care and oversees program functions in accordance with regulatory and accreditation requirements. The role oversees the implementation of care and resources to meet clients’ physical, emotional, and social needs, supervises program services, and develops, implements, tracks, reports, and evaluates measurable outcomes. The Program Director oversees site operations and service delivery, compliance, staffing, budgets and financial reporting, client services and documentation, contracts, quality assurance, training, crisis response, and facility administration. The position is full-time, Monday through Friday, 9 a.m. to 5 p.m.

Requirements

Master’s degree in social work or a related field preferred, or a bachelor’s degree in human services.
At least seven years of experience with homeless or special-needs populations, including people affected by mental illness, substance abuse, or HIV.
At least five years of experience in a managerial position.
Experience working with people with mental illness and substance use needs and individuals or families experiencing homelessness.
Experience in staff training and development.
Understanding of funding and industry regulations and a track record of meeting compliance standards.
Strong leadership, organizational, and communication skills.
Ability to work on a team of professionals in a culturally diverse environment.
Ability to multitask and work under pressure.

Nice To Haves

Master’s degree in social work or a related field.

Responsibilities

Oversee all aspects of site operations, including service delivery, regulatory and contract compliance, performance targets, case management, employment, housing, medical and chart compliance, recreation, security, maintenance, and food service as applicable.
Provide leadership, direction, supervision, and guidance to staff to ensure timely and accurate completion of deliverables, targets, and benchmarks.
Interview, hire, supervise, and arrange training for program personnel; ensure vacancies are filled promptly and do not remain vacant for more than 30 days.
Conduct performance evaluations and manage disciplinary actions, resignations, and terminations.
Monitor program finances and monthly budget expenditures, and ensure contract funding is appropriately managed throughout the budget year.
Ensure accurate, timely completion of program financial reports and administrative records, including dashboards, vouchers, databases, rental arrears logs, inventories, supply orders, purchasing requisitions, and overtime analyses.
Develop and oversee program content and services that support clients’ needs, recovery, activities of daily living, and quality of life.
Ensure minimum quality standards are maintained in client apartments and staff oversight of clients’ activities of daily living is provided.
Set and monitor weekly and monthly staff performance goals in accordance with contract requirements.
Ensure services are person-centered, culturally sensitive, and documented in client records within 24 hours of service provision.
Ensure adherence to applicable federal, state, city, and Acacia Network rules and regulations.
Submit accurate and timely statistical and other reports to Acacia Network management and regulatory agencies, and ensure data quality issues are resolved.
Oversee regulatory agency contracts and ensure compliance with program standards, reporting requirements, and requirements related to the physical plant, food, emergency supplies, personal belongings, and mail.
Understand contract requirements and communicate them to staff.
Administer the site and oversee food service and procurement of program and staff equipment and supplies.
Interpret program policies and procedures for staff and ensure they are implemented.
Plan and organize program activities to meet contract goals and performance targets.
Plan, coordinate, and facilitate social, peer-support, and activities-of-daily-living events.
Communicate with peers at other programs about client progress and best practices.
Facilitate interdepartmental communication and conduct regular staff and departmental meetings.
Review program and demographic client data analyses and use findings to make programmatic improvements.
Contact vendors and subcontractors to ensure appropriate service delivery and quality.
Build connections with community leaders to gain support and address issues or concerns.
Conduct at least monthly internal file reviews, implement quality assurance measures, investigate client complaints, and submit monthly quality assurance reports to Administration.
Organize onsite and offsite professional development training for staff.
Develop and implement crisis prevention and intervention strategies to maintain a safe and secure environment.
Resolve client and staff program problems and make decisions in accordance with program policies, procedures, and protocols.
Provide assistance and follow-up regarding critical incidents involving clients.
Conduct and document one-on-one supervision of direct reports to assess and improve performance and identify training and professional development needs.
Serve as Incident Commander for the facility.
Report incidents that may subject Acacia Network to liability to the Program Administrator and ensure compliance with incident-reporting regulations and policies.
Act as timekeeper for reporting staff, including reviewing and signing timesheets and approving vacation.