Program Director

POSTGRADUATE CENTER FOR MENTAL HEAL•New York, NY

2d•$80,000 - $80,000•Onsite

About The Position

The Program Director is a senior manager responsible for maintaining a residence in compliance with applicable regulatory standards. The role oversees the residence’s clinical, operational, and financial functions, including quality case management and resident care, case records, staff leadership and supervision, facility maintenance, crisis response, and administrative reporting. The Program Director oversees social and clinical services and building operations, supervises program staff and shared clinical/program services staff, and remains in contact with on-duty staff by cell phone 24 hours per day. The position is responsible for hiring program staff, ensuring appropriate psychiatric and medical plans, approving resident service plans, and integrating health coordination with case management services. The role also maintains regulatory compliance and facility licenses, accreditation, and certifications; oversees audits, quality assurance, incident follow-up, resident grievances, staff training, rental collection and accounting, occupancy objectives, lease enforcement, facility maintenance, and applicable LIHTC documentation. Other duties consistent with program goals may be assigned by the Regional Director or Director of Residential Services.

Requirements

For Licensed Housing, a minimum of a master’s degree in a mental health discipline or related field is required.
For Supported Housing, a minimum of a bachelor’s degree in a mental health discipline or related field and five years of related experience are required.
Minimum of five years of residential management experience in the mental health field.
Computer literacy and knowledge of Microsoft Office, spreadsheets, and publishing software.
Knowledge of Paycom, Microsoft Office, Foothold AWARDS, LIHTC compliance where applicable, CPR/First Aid, and applicable NYS OMH licensed housing regulations, NYS OMH supported housing guidelines, and/or NYC DOHMH OPRE standards.
Excellent oral and written communication skills.
Strong organizational and system-tracking skills.
Excellent judgment, basic math skills, and attention to detail.
Ability to work proactively, solve problems, think critically and strategically, manage time effectively, and manage and minimize agency risk.
Ability to engage the resident population and appropriately assess and respond to crises.
Ability to demonstrate flexibility, creativity, and initiative; handle multiple tasks and shift between responsibilities; teach, train, and supervise others in mental health case management services; and work effectively with others using conflict-resolution skills.

Responsibilities

Oversee all social and clinical services and building operations.
Directly supervise program staff and shared clinical/program services staff; remain in contact with on-duty staff by cell phone 24 hours per day.
Conduct weekly or as-needed individual supervision meetings with Residential Counselors, Case Managers, and Front Desk Counselors.
Hire all program staff.
Ensure residents follow appropriate psychiatric and medical plans and approve individual service plans.
Integrate Health Care Coordinator services with other program and case management services.
Maintain case records in accordance with regulatory requirements, review records, sign off as indicated, and approve admission and discharge summaries.
Ensure counselors’ paperwork is completed in a timely and thorough manner.
Conduct and participate in case conferences.
Design and implement a quality assurance and utilization review plan, monitor compliance, and regularly report compliance status to the Regional Director.
Report untoward incidents and direct incident follow-up.
Investigate and address resident complaints and grievances; prepare written correspondence and notifications regarding resident-related issues.
Keep PCMH Administrators and Managers informed of significant facility events and issues.
Conduct internal audits of clinical case records, financial records, and other program documentation to ensure regulatory compliance.
Maintain facility licenses, accreditation, and certifications and monitor compliance with applicable safety and health codes.
Maintain productive working relationships with provider groups and referral sources.
Adhere to and facilitate staff adherence to personnel and residential policies and procedures.
Conduct regular in-service training and ensure case managers and counselors are trained in counseling techniques, emergency procedures, and crisis intervention.
Ensure staff receive first aid training and that case managers and counselors have required credentials on file.
Supervise collection and submission of rental payments and receipts and ensure proper accounting documentation of rental income.
Meet occupancy and collection objectives set by Administration.
Enforce lease terms and conditions and direct evictions.
Oversee facility maintenance, including repairs, preventative maintenance, and work performed by outside vendors.
Monitor spending and documentation of petty cash.
Where applicable, help ensure compliance with LIHTC regulatory requirements, including assisting residents with obtaining required documentation.
Perform other duties consistent with program goals and objectives as assigned by the Regional Director or Director of Residential Services.