Program Director

BronxWorks • Bronx, NY

1d

About The Position

BronxWorks is hiring a Program Director to oversee social services for formerly homeless individuals who are newly housed in the community, as well as other tenants living in buildings served by set-aside programs. The Program Director reports to the Assistant Vice President (AVP) and oversees services at Belmont Cove, Theriot, Bronx Park Phases, and Sedgwick, with responsibility for additional locations as needed. The role also works to expand the portfolio of buildings receiving services through the set-aside programs.

The Program Director is responsible for the staffing, programming, goals, expenses, and contractual performance of assigned developments. This includes planning and developing resident programming, working with the fiscal department, submitting contract reports, and creating corrective plans when programs are not meeting contractual obligations. The position supervises program coordinators, case managers, and administrative staff, and provides direct resident support, including counseling and mediation as needed.

The role requires travel among multiple sites and may involve covering sites or colleagues, attending conferences and meetings throughout New York City and abroad, and representing the agency at evening and weekend public events as needed. The Program Director also participates in interdepartmental and interagency meetings, shares resources, helps expand programs, stays current on government benefit and entitlement programs, and performs other work-related duties assigned by the Department Director.

Requirements

• Master's degree in social work or mental health and an LMSW or LMHC license; alternatively, enrollment in a social work master's program with three years of experience, or a bachelor's degree with five years of supervisory experience with NYC Benefits and Housing.
• Experience working with governmental agencies.
• Demonstrated experience overseeing benefits and entitlement services, including public assistance, SNAP, Medicaid, SSI/SSDI, and other resources that support housing stability and self-sufficiency for formerly homeless individuals and families.
• Experience developing and managing monthly resident programming, workshops, and community-building activities.
• Excellent communication skills.
• Excellent computer skills.
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to bend and retrieve objects and/or documents.
• Ability to climb five flights of stairs.
• Ability to travel in the boroughs of New York City and adjacent counties via public transportation.
• Ability to travel at least one mile within a reasonable amount of time and in all types of weather, including inclement weather.

Responsibilities

• Oversee implementation of social services for formerly homeless individuals newly housed in the community and other tenants in buildings served by set-aside programs.
• Oversee services at Belmont Cove, Theriot, Bronx Park Phases, and Sedgwick, and take responsibility for additional set-aside locations as needed.
• Work to expand the portfolio of buildings receiving social services through set-aside programs.
• Assume responsibility for all aspects of assigned developments, including staff and programming.
• Set and implement goals for assigned developments.
• Plan and develop programming, including monthly resident programming, workshops, and community-building activities.
• Supervise program coordinators, case managers, and administrative staff as needed.
• Apply knowledge of public benefits and clinical skills to support tenants, providing counseling and mediation as needed.
• Work one-on-one with residents as needed.
• Travel to multiple sites and provide site coverage as needed.
• Monitor expenses and work cooperatively with the fiscal department.
• Oversee and submit contract reports to funding sources.
• Develop corrective plans for set-aside programs that are not meeting contractual obligations.
• Conduct regular meetings with program case managers and coordinators at least once per month.
• Review a sample of case records from all programs at least once per month.
• Complete progress reports and staff evaluations for all programs at least once per month.
• Organize and plan staff training.
• Read, analyze, and respond in writing to monthly reports.
• Assist with personnel issues, develop job descriptions, and discipline staff, including placing staff on interim performance review when appropriate.
• Review and approve vacation requests and monitor staff compliance with agency guidelines, including sick-time use and punctuality.
• Assist in staff terminations when necessary.
• Participate in interdepartmental meetings and events, share resources with other departments, and participate in relevant interagency organizations and coalitions.
• Represent the agency at public events in the evenings and on weekends as needed.
• Provide coverage for colleagues and help grow and expand programs under the portfolio and department.
• Stay up to date with government benefit and entitlement programs.
• Travel to conferences and meetings throughout NYC and abroad as needed.
• Complete other work-related duties assigned by the Department Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Director