Program Director

Sevita•Columbia, SC

11d•Onsite

About The Position

The Program Director manages the services and operations of a designated program or set of programs. The role oversees direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and the physical environment. The Program Director supervises Direct Support Professionals, Program Supervisors, and other program staff, and works at the program locations they oversee in residential, vocational, or in-home settings. The position is full-time, exempt, and salaried. The director must be available on-call to support staff, find coverage, or cover shifts as needed, and may perform other duties, including backfilling supervised roles.

Requirements

Bachelor's degree, or an equivalent combination of education and experience that provides proficiency in the role's responsibilities; other education or experience may be required by applicable regulations.
Two to three years of related Human Services Industry experience is preferred.
Current driver's license, car registration, and auto insurance if driving on behalf of the company or transporting individuals receiving services.
State-required licensure(s).
Medication Management Certificate, obtained upon completion of company-provided training.
Mandatory Reporter Certificate, obtained upon completion of company-provided training.
Other training or certifications required by state requirements or service line.
For Arizona Behavioral Health programs, must meet BHT requirements.
Ability to perform medium work, exerting up to 50 pounds of force occasionally, up to 30 pounds frequently, and/or up to 10 pounds constantly to move objects.
Ability to travel as needed and be available on-call to support staff, find coverage, or cover shifts.

Nice To Haves

Two to three years of related experience in the Human Services Industry.

Responsibilities

Recruit and hire staff in coordination with Talent Acquisition and the Area Director; organize orientations and training, monitor training compliance, conduct staff meetings, and attend regional meetings.
Design and monitor employee schedules to ensure shift coverage and minimize overtime.
Conduct performance reviews and snapshots, coach employees, address conduct, participate in disciplinary and termination decisions, and manage staff terminations as needed.
Oversee employee safety and workers’ compensation programs, including safety training, compliance, and return-to-work support.
Act as the QIDP when required; write and approve individual program plans and train staff to implement them across shifts.
Audit individual records and program documentation; conduct progress meetings and reviews and provide or approve written progress reviews.
Oversee licensing and regulatory compliance, documentation, implementation of the Sevita compliance plan, individual rights, and confidentiality.
Manage systems for individuals’ funds and property, ensuring safety and accuracy and auditing financial accounts.
Maintain professional relationships and regular communication with individuals, families, case managers, and other stakeholders; serve as their point of contact and implement satisfaction improvement plans.
Engage in government and community relations, participate in advocacy, and ensure preparedness for home visits.
Reduce and respond to incidents, address safety concerns, review incidents, direct responses, and ensure incident reporting is timely and complete.
Coordinate health care appointments and monitor attendance; oversee medication administration systems, records, security, and staff certification or training.
Approve medical supply and equipment purchases and ensure employees are trained in their proper use.
Monitor food service in line with dietary plans, individual needs and choices, and regulatory requirements; ensure appropriate employee training or certification.
Approve food, supply, and equipment purchases; review invoices and credit card statements for accuracy and budget compliance.
Oversee census, attendance, and other billing documentation; ensure program records are accurate and compliant, and monitor service utilization against authorizations.
Monitor staffing hours for budget compliance and support program growth initiatives.
Monitor census performance and escalate service disruptions to the Area Director and Regional Director.
Review referrals for program fit, escalate barriers, and coordinate site visits during the referral process.
Prepare for placements, including staffing, funding, home setup, and safety requirements.
Ensure vehicles are maintained, clean, and safe; implement vehicle maintenance and safety training procedures and address transportation safety concerns.
Maintain neat, clean, safe, and appropriately decorated program environments; oversee environmental safety, preventive maintenance, and repairs to facilities, furnishings, and equipment.
Manage program staff, complete evaluations and training, make employment decisions within assigned authority, and resolve employee problems.
Travel as needed and perform other duties as required, including backfilling roles under supervision; remain available on-call to support coverage or cover shifts.