Program Director

Voamass•Hyannis, MA

About The Position

The Program Director, Cape and Islands, administers, oversees, monitors, and manages the Supportive Services for Veteran Families (SSVF) Program serving Cape Cod and the Islands. SSVF is a U.S. Department of Veterans Affairs program that assists veterans and their families who are experiencing or at risk of homelessness through homelessness prevention, rapid re-housing, case management, and supportive services. The Program Director supervises SSVF staff and provides leadership and guidance in case management, housing stabilization, and outreach to help veterans achieve and maintain permanent housing. The role oversees day-to-day operations, establishes and maintains program procedures, monitors performance and grant outcomes, and ensures services comply with SSVF requirements and VOAMASS standards. The director also leads and participates in outreach across Cape Cod and the Islands and builds relationships with community partners to strengthen referrals and connect veterans and their families to housing and supportive services.

Requirements

Significant case management experience working with veterans experiencing homelessness or housing instability and their families.
Five years of management experience in homeless services, ideally with veterans, including staff supervision and training, budget and fiscal management, contract monitoring and audits, and reporting to funders and regulators.
Strong written and verbal communication skills.
Community leadership experience and ability to develop and maintain effective partnerships with community-based and veteran-serving organizations.
Experience conducting community outreach, developing referral networks, and engaging veterans experiencing homelessness, housing instability, or other barriers to accessing services.

Nice To Haves

A master’s degree in education, counseling psychology, rehabilitative counseling, or a related human service field, or equivalent, is preferred.

Responsibilities

Oversee, guide, and provide weekly supervision to SSVF case managers and other assigned program staff.
Develop and maintain program policies, procedures, and practices for training, supervising, and monitoring case management and outreach activities.
Promote and reinforce the SSVF homelessness prevention and rapid re-housing model for veterans and their families.
Oversee day-to-day program operations and maintain consistent communication and support for staff.
Ensure program operations comply with SSVF requirements, VOAMASS policies, and applicable funding and regulatory requirements.
Lead and participate in outreach and engagement throughout Cape Cod and the Islands to identify and connect veterans experiencing or at risk of homelessness with SSVF services.
Develop and maintain relationships with community organizations, hospitals, Continuums of Care, housing authorities, emergency shelters, veteran service organizations, and other referral partners.
Attend and participate in community meetings, outreach events, and regional initiatives to increase awareness of SSVF services and strengthen coordination of housing and supportive services.
Build and sustain a referral network that generates a consistent and measurable flow of appropriate program referrals.
Oversee outreach activities, schedules, referral tracking, and related data to evaluate effectiveness and identify opportunities to expand program reach.
Communicate with the SSVF program office, technical assistance providers, VA partners, and other stakeholders; respond to program concerns and contribute to planning and coordination.
Develop and maintain systems to monitor program performance and assess homelessness prevention, rapid re-housing, case management, and outreach activities.
Ensure required program records, documentation, data, and reports are accurate, complete, and submitted on time.
Review and approve temporary financial assistance (TFA) in accordance with SSVF requirements and VOAMASS policies.
Ensure veteran eligibility for SSVF services is determined and documented according to program requirements.
Monitor outcomes, identify performance or service delivery gaps, and implement corrective actions and program improvements.
Perform other duties as assigned.

Benefits

Health, vision, and dental insurance, with the employer paying 90% of the medical deductible and certain co-pays.
Pre-tax flexible spending and savings options for health care, child care, transit, and parking.
403(b) retirement plan with employer match.
24/7 nurse hotline.
Employee assistance program.
Employer-paid long-term disability and life insurance.
Pet insurance.
Tuition remission programs.
Loan forgiveness through the Public Service Loan Forgiveness (PSLF) program.
Vacation starting at three weeks and increasing to four weeks after three years of employment.
14 paid holidays.
Fitness and wellness reimbursement, including expenses such as gym membership.
Employee discount program.
Cash referral bonus with no annual cap.