Program Director

BHG Careers•Columbia, MO

About The Position

The Program Director leads the treatment center’s clinical and administrative operations, supporting patient-centered care and recovery. The role supervises clinical and administrative staff, oversees treatment and operational functions, ensures regulatory and accreditation compliance, and promotes safe, welcoming, and supportive care for patients, families, and employees. The Program Director monitors performance and finances, improves processes and patient outcomes, develops staff, and maintains a respectful and inclusive workplace. The role may require responding to urgent occupational issues after hours.

Requirements

Bachelor’s degree or higher.
2–3 years of management experience.
Valid driver’s license.
Professional certifications or licensure related to the role.
Experience managing substance use disorder treatment programs.
Leadership experience overseeing operations, compliance, safety, accreditation, and quality of care.
Experience serving economically and culturally diverse communities.

Nice To Haves

Advanced knowledge of Medication-Assisted Treatment (MAT).
Ability to identify operational challenges and develop long-term solutions.
Excellent verbal and written communication skills.
Sound leadership, integrity, and professional judgment.
Effective decision-making and problem-solving abilities.
Knowledge of ethical standards and regulatory compliance.
Proficiency with basic computer applications and word processing software.

Responsibilities

Guide the treatment center’s day-to-day operations and ensure patients receive compassionate, high-quality care from admission through ongoing treatment.
Oversee admission, medication services, patient processing, chart preparation, and coordination with community partners.
Foster a welcoming, safe, and supportive environment for patients, families, and staff.
Address patient concerns, complaints, and grievances professionally and empathetically.
Respond to urgent occupational issues, including after-hours situations as needed.
Monitor program performance and operational metrics, identifying opportunities to improve processes and patient outcomes.
Manage revenue collection and expenditures to keep the treatment center within budget.
Develop staff schedules that balance patient needs, employee well-being, and operational efficiency while minimizing overtime.
Oversee staff onboarding and create opportunities for employee growth, learning, and career advancement.
Lead staff meetings, case conferences, and intervention discussions that encourage collaboration.
Coordinate internal and external audits and guide continuous quality improvement efforts.
Ensure staff maintain required licenses, certifications, and continuing education.
Partner with Human Resources on recruiting, hiring, employee relations, performance management, and retention.
Promote an inclusive, respectful workplace where team members feel supported and empowered.
Ensure compliance with regulatory and accrediting agency requirements and communicate regulatory updates to staff.