Program Director

Propelis • San Francisco, CA

3d • Remote

About The Position

Marks, part of the Propelis Group, is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft. The Programme Director is a strategic leader responsible for overseeing the planning, execution, and delivery of projects within Marks. This role requires balancing creativity with operational excellence to ensure projects meet client expectations, remain within budget, agreed margin, and are delivered on time. The ideal candidate will serve as the central point of contact for clients and internal teams regarding project delivery, fostering collaboration between designers, strategists, and account managers.

Requirements

• Experience managing major accounts ($5M+).
• Proficiency in project management tools like Workfront.
• Experience with PMO methodologies and best practices.
• Ability to manage project budgets, track expenses, and oversee resource allocation.
• Strong risk mitigation skills.
• Excellent communication and collaboration skills.
• Ability to mentor and guide junior staff.

Responsibilities

• Responsible for effective delivery of work within a major account ($5M+) and/or a number of small to medium size accounts.
• Owns all gates, risk and commercial controls to run the accounts they are accountable for, for best utilisation, workflows, and delivery.
• Develop project scopes, timelines, and budgets in collaboration with clients and internal stakeholders.
• Define project goals and ensure alignment with the client’s vision and objectives.
• Own and track margins and optimisation solutions for the accounts they are accountable for, ultimately delivering to the target VCM.
• Work hand in hand with their Client Services counterpart – GAD/SAD.
• Lead cross-functional teams (designers, strategists, copywriters, production) to ensure smooth project execution.
• Mentor and guide project managers and junior staff to develop their skills and ensure high performance.
• Foster a collaborative and positive working environment that encourages innovation and accountability.
• Build and maintain strong relationships with clients, acting as their key point of contact for project delivery-related matters.
• Proactively communicate project updates, milestones, and risks to ensure transparency and trust.
• Collaborate closely with the PMO to ensure projects align with organizational goals and governance standards.
• Implement PMO methodologies and best practices throughout the project lifecycle to ensure consistency and quality.
• Track project performance in partnership with the PMO, ensuring adherence to timelines, budgets, and resource allocation.
• Manage project portfolios alongside the PMO, ensuring strategic alignment across all projects.
• Maintain data integrity within project management tools like Workfront, ensuring accurate reporting and alignment with organizational objectives.
• Drive continuous improvement by integrating PMO processes with day-to-day project execution and facilitating clear communication across teams.
• Monitor project progress, ensuring deliverables meet quality standards and deadlines.
• Manage project budgets, track expenses, and oversee resource allocation in collaboration with Ops.
• Mitigate risks by identifying potential issues and implementing proactive solutions.
• Monitor and report on project health to Portfolio Leads and Ops.
• Continuously improve agency workflows, tools, and processes to enhance efficiency and scalability.
• Stay updated on industry trends, tools, and best practices to keep the agency competitive.

Benefits

• Selection of health care plans with prescription drug coverage
• Dental plan
• Vision plan
• Basic and supplemental life insurance
• Flexible spending account for medical and dependent care expenses or a health savings account based on plan selection
• Short/long term disability
• 401(k) Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed