Program Director

SVRC Industries•Saginaw, MI

12d

About The Position

The Program Director oversees Michigan Works! programs and contracts in Midland, Saginaw, and Bay Counties, ensuring operations comply with GLBMW policies, procedures, and applicable federal and state guidelines. The role monitors program performance and budgets, leads program management and staff, and oversees program development and delivery. The Program Director also represents GLBMW in the community, builds relationships with community organizations and partner agencies, and supports funding proposals and the Michigan Works! bidding process. The position requires travel to meet job demands.

Requirements

Four-year college degree.
Supervisory experience.
Demonstrated ability to manage the public effectively.
Proper phone use and excellent written and oral communication skills.
Ability to meet the travel demands of the job.

Nice To Haves

Master's-level degree.
Department of Human Services experience.
Teaching experience.
Sales experience.
Marketing skills.
Excellent organizational skills.

Responsibilities

Work with program management to ensure Michigan Works contracts in Midland, Saginaw, and Bay Counties operate according to GLBMW policies and procedures.
Monitor reports and analyze program performance, including enrollment, termination, recruitment, and other targets.
Maintain functional knowledge of program budgets and ensure services are delivered within those budgets.
Lead program management and oversee researching, designing, planning, developing, and implementing program ideas.
Coordinate or attend meetings related to Michigan Works! program operations, including staff, Joint Board of Directors, and contractor meetings.
Oversee the employee hiring process.
Maintain positive working relationships within each Michigan Works Service Center.
Ensure outreach and recruitment target underrepresented populations.
Ensure program operations comply with federal and state guidelines and internal policies.
Develop relationships with community organizations and other agencies to address community needs and provide wraparound services.
Represent GLBMW in the community, support marketing of Michigan Works! programs, and explain GLBMW's purposes, programs, and policies to community groups.
Oversee internal and external monitoring to ensure monitoring activities are accurate.
Meet with Program Managers to ensure required services are provided to participants.
Supervise Program Managers, provide feedback, and resolve complex problems.
Set program goals aligned with GLBMW's strategic objectives and ensure successful delivery and value to participants.
Evaluate management and staff performance to assess program quality and effective use of resources.
Attend meetings concerning PATH, SNAP, and WIOA services.
Interpret policy and ensure consistent implementation across programs and counties.
Oversee staff training.
Assist with the Michigan Works! bidding process and funding proposals to continue related services.
Drop off and pick up program documents from SVRC's central office.
Communicate by phone and in writing with participants, community and government agencies, and the public.
Promote public relations and Workforce Development programs and services through presentations.
Attend job-related workshops, conferences, and seminars as directed.
Copy and file service-related materials as needed.
Supervise and approve supply orders and arrange office equipment repairs.
Perform additional duties as necessary.