Program Director

Wound Care Advantage LLC•Jeffersonville, IN

10d•$90,000 - $115,000•Onsite

About The Position

Wound Care Advantage is hiring a Program Director to lead the wound care program at Centerpoint Health Wound Care – Winchester. In this role, you'll own the day-to-day operation, financial performance, and strategic growth of the wound center, working with a high degree of autonomy. You'll partner closely with physicians, the Clinical Coordinator, the HBO Technician, and the wound center staff to deliver consistent, high-quality care for patients with wounds, while building strong relationships with hospital leadership and referring physicians. If you're a healthcare leader who enjoys running a program like a business and growing it in the community, we'd like to hear from you!

Requirements

Proficiency with Microsoft Word, Excel, and PowerPoint

Nice To Haves

3–5 years of healthcare management experience preferred
Employee management experience preferred
Bachelor's degree preferred, ideally in business administration or a health-related field
Clinical background preferred, but not required
Knowledge of wound care, hyperbaric medicine, and wound-related products and procedures preferred
Marketing or sales experience preferred

Responsibilities

Manage all aspects of the wound program on a daily basis
Analyze data and processes to keep the center running efficiently and performing well
Monitor clinic flow and productivity alongside the Clinical Coordinator
Develop departmental plans, goals, and objectives in line with hospital and WCA policies
Coordinate appropriate wound service coverage with physicians and the Clinical Coordinator
Help develop the program budget and manage it to maximize profitability, addressing variances as needed
Oversee the full revenue cycle, including scheduling, registration, clinical coverage, documentation, billing, collections, and denials
Monitor and analyze financial reports and prepare performance reports for hospital C-suite leadership
Work with auditing and clinical teams to make sure documentation supports reimbursement
Stay current on LCD and CMS reimbursement changes and educate staff and physicians accordingly
Integrate into the hospital organization and build relationships with administration and key departments
Meet regularly with hospital leaders on program performance
Take part in hospital meetings and activities to encourage collaboration across departments
Build strong working relationships with physicians and wound center staff
Recruit, hire, train, and manage wound center staff in partnership with WCA and the hospital's HR department
Hold regular meetings with physicians and staff, and give consistent, timely feedback
Prepare and deliver performance evaluations following WCA and hospital processes
Monitor patient and referring physician satisfaction and solve problems as they come up
Ensure compliance with The Joint Commission and other regulatory agencies, and monitor operations for patient safety
Develop and carry out a center-specific Community Education plan using WCA and hospital resources
Build and maintain relationships with key referral sources
Track and report Community Education activity and stay on top of market trends
Engage the Medical Director and panel physicians as program advocates in community outreach
Spend agreed-upon time in the field carrying out the Community Education plan