Program Director

Liberty Resources, Inc.•Cortland, NY

10d•$65,000 - $75,000

About The Position

The Program Director administers, oversees, and evaluates the licensed home care service agency (LHCSA), traumatic brain injury program services, residential and home community support services, and related daily operations of the Center for Brain Injury and Rehabilitation. The role leads program operations, admissions and referrals, staffing oversight, regulatory compliance, quality improvement, billing coordination, and program development to support high-quality, effective, and efficient service delivery. The Program Director supervises and supports staff; oversees recruitment, onboarding, training compliance, and performance evaluations; and helps ensure that program policies and workflows align with regulatory requirements. The role also coordinates participant admissions, transfers, and discharges; monitors required records; maintains relationships with providers, hospitals, managed care organizations, community organizations, families, and referral sources; and conducts quality and operational reviews. Additional responsibilities include reporting, physical plant oversight, staffing schedule coordination, incident review, and input into budgets and resource planning. Emergency situations may require flexibility in work time and assignment area.

Requirements

Qualifying credential or degree: Registered Nurse, Registered Occupational Therapist, Registered Physical Therapist, Licensed Speech-Language Pathologist, Certified Special Education Teacher, Certified Rehabilitation Counselor, Master’s of Social Work, Master’s or Doctorate of Psychology, or at least a bachelor’s degree in a related human services, rehabilitation, healthcare, social work, psychology, counseling, or nursing field.
For applicants qualifying with a related bachelor’s degree, at least three years of relevant experience in TBI/disability services, including case management, service coordination, or brokering community-based services; functional assessment of ADLs/IADLs and development of treatment or service plans; teaching or supporting individuals with disabilities to improve independence and community living skills; and habilitation, day program, vocational, residential, or community-based rehabilitative services.
Experience in interdisciplinary rehabilitative management of head-injured and neurologically impaired populations.
Valid driver’s license and access to reliable transportation.
Strong organizational, clinical, operational, and interpersonal skills.
Ability to read and interpret regulations, communicate verbally and in writing, and manage multiple program priorities simultaneously.
Working knowledge of individuals with physical and cognitive disabilities, community-based service delivery, rehabilitation services, and program operations.
Initiative, sound judgment, industry, and comprehensive understanding of staff procedures, quality improvement, regulatory requirements, and interdepartmental relationships.
Excellent verbal and written communication skills.
Physical agility for activities including walking, running, bending, stooping, climbing stairs, kneeling, crouching, reaching, sitting, and twisting; may require lifting more than 50 pounds as needed.

Nice To Haves

Experience with HCBS/TBI Waiver, LHCSA, Medicaid billing, quality assurance, regulatory compliance, program operations, and staff supervision is strongly preferred.

Responsibilities

Provide direct supervision, coaching, support, and performance oversight to assigned supervisory, clinical, operational, and support staff; ensure documented supervision and annual evaluations are completed.
Assist with recruitment, selection, onboarding, orientation, assignment, development, and retention of program staff.
Track staff compliance with required trainings, certifications, in-services, and competency expectations, and follow up as needed.
Advise leadership and participate in decisions regarding promotion, assignment, review, and discharge of program participants and staff as necessary.
Provide input into the development and revision of division and program policies, procedures, and workflows.
Monitor public policy developments, regulatory changes, and trends affecting program areas, and keep operational practices aligned with requirements.
Assist in developing, implementing, and evaluating program expansions, service enhancements, and new initiatives.
Review referral information to determine admission appropriateness and facilitate interviews, tours, and orientation with prospective participants and families where applicable.
Facilitate program admissions, transfers, and discharges, including oversight of intake coordination and record setup.
Ensure required clinical, medical, case management, and program records are established, maintained, and monitored in compliance with agency, waiver, payer, and regulatory requirements.
Develop and maintain relationships with service providers, hospitals, managed care organizations, community organizations, families, and referral sources.
Conduct quality improvement reviews, quality assurance inspections, chart audits, and operational reviews; gather staff and participant input and prepare required reports.
Prepare ongoing statistical, financial, utilization, and narrative reports for the Associate Vice President and applicable regulatory, funding, payer, and agency bodies.
Ensure the physical plant meets health and safety codes, regulatory requirements, and agency CQI standards; coordinate with maintenance, cleaning services, and outside vendors as needed.
Oversee and coordinate LHCSA, residential, and other assigned staffing schedules, including coverage planning and resolving staffing gaps when the Scheduling Coordinator is absent.
Participate in agency-wide incident review and quality improvement processes and ensure follow-up actions are completed.
Provide input into program budgets, operational planning, and resource allocation.
Handle emergency situations, which may require flexibility in work time and area of assignment.