Program Director

T‑ROC • Coral Gables, FL

4d • $100,000 - $120,000 • Remote

About The Position

The Program Director will act as the central strategic partner for T-ROC, working closely with T-ROC Executive Leaders and Directors. This role ensures the national brand program aligns with corporate strategies, drives performance expectations, meets compliance thresholds, and fulfills all Service Level Agreements (SLAs). Key responsibilities include conducting weekly performance alignment syncs, reviewing national staffing health and field execution, leading quarterly strategic reviews (QBRs), facilitating monthly business reviews (MBRs) with KPI dashboards, managing agreement guidelines for operational integrity, engineering and scaling strategic performance drivers, and adapting field team focus to dynamic KPIs.

Requirements

• Executive-level relationship builder with exceptional communication skills.
• Ability to seamlessly connect corporate execution goals with vendor management structures.
• 3–5+ years of progressive third-party channel leadership, territory management, or field sales operations experience, ideally within telecommunications or technology sectors.
• Strong executive presentation and interaction skills, up to and including C-level.
• Ability to conduct meetings and train others on managing complex relationships and sales/customer experience engagements.
• Successfully sell complete solutions by differentiating the program brand from the competition.
• In-depth understanding of and experience with Wireless and Wireline products, services, processes, and systems.
• Proven ability to deliver results in a fast-paced environment, while balancing multiple, highly complex, cross-functional projects/initiatives of varying priority.
• Accomplished leader capable of driving high performing teams to achieve results.

Nice To Haves

• Master's degree
• Proven track record of building positive relationships with clients and internal partners for mutual success
• Demonstrated strength in data driven analytics and decision making
• Demonstrated experience successfully managing multiple dynamic priorities simultaneously

Responsibilities

• Act as the central strategic partner for T-ROC, working closely with T-ROC Executive Leaders and Directors.
• Ensure the national brand program aligns with overarching corporate strategies, drives performance expectations, meets compliance thresholds, and fulfills all Service Level Agreements (SLAs).
• Conduct weekly syncs with T-ROC Directors to review performance commitments, create strategic business plans, and drive alignment with field teams.
• Review national staffing health, open territory pipelines, National TFL execution, and visit expectations, and resolve systemic roadblocks.
• Lead Quarterly Strategic Reviews (QBRs) with the T-ROC President of Sales and Area Directors to evaluate contract health and navigate national retail strategy pivots.
• Facilitate Monthly Business Reviews (MBRs) presenting and evaluating cross-regional KPI dashboards to T-ROC leaders and analyzing system compliance.
• Drive the program's operational integrity by enforcing strict adherence to contractual SLAs, validating performance execution, staffing expectations, training, and brand mandates.
• Collaborate with T-ROC leadership to engineer and scale strategic performance drivers across the national vendor organization.
• Partner with Area Directors to pivot the field team’s focus when performance commitments are modified or performance targets increase.

Benefits

• Access to professional development and career growth opportunities.
• A collaborative and supportive work environment that values innovation and excellence.
• Competitive salary and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior