Program Director

United Planning Organization • Washington, DC

9h • $85,000 - $100,000 • Onsite

About The Position

The United Planning Organization (UPO) is seeking an energetic and experienced individual to join its dynamic workforce as a Program Director for the Shelter Hotline Program within the Community Health Division. This role requires a self-starter capable of leading and supervising a diverse team of drivers and dispatchers responsible for transporting Washington D.C.'s homeless population. The program operates 365 days a year, 17-24 hours per day, and demands a high level of customer support and service. The ideal candidate will possess the right combination of skills, personality, and professionalism.

Requirements

• Bachelor’s degree in social work, public administration or related field
• 3-5 years’ experience in human services, public administration, management, policy, or planning.
• Experience in managing transportation operations or logistics environment of similar size, scope and complexity.
• Strong leadership ability and the ability to plan, evaluate, and organize.
• Excellent written and oral communication skills
• Ability to work effectively under pressure and supervise diverse staff
• Sensitivity and effectiveness in working with individuals from diverse backgrounds.
• Strong time management and organizational skills
• Ability to manage and prioritize multiple projects
• Ability to handle pressure and meet deadlines.
• Proficient skills in Microsoft Office.
• Comprehensive geographic knowledge of the District of Columbia, social service providers and community resources.
• Possess a valid driver’s license.
• Must be insurable for agency bonding and liability purposes.
• Flexibility to work variable schedules including evenings, weekends and holidays.
• Knowledge of budgeting and expenditure controls.
• Must successfully complete a criminal background check and/or FBI fingerprinting, as applicable for the position.
• Must successfully complete pre-employment drug screening, as applicable for the position.

Nice To Haves

• Experience in managing homeless services programs.
• Ability to prioritize tasks, analyze data, problem solve, think critically and create and improve organizational systems.
• Proven success in improving work processes and leading change in a complex, fast environment.
• Excellent critical thinking skills and the ability to effectively solve problems
• Effectively communicating with staff.

Responsibilities

• Plan, administer, and supervise Shelter Hotline operations and programs for the provision of transportation and outreach services to homeless individuals and families in the District of Columbia.
• Plan and administer a year-round (365 day) transportation and outreach program.
• Manage and supervise staff and consultants.
• Develop and execute budgets for the program.
• Collaborate with government, outreach and social services agencies, and homeless program service providers.
• Develop, update, and implement policies and procedures for Shelter Hotline operations, including vehicle acquisition, maintenance, and operation; outreach and transportation of individuals experiencing homelessness; management of communication systems; and incident tracking, reporting, and management.
• Plan and coordinate the recruitment, hiring, and orientation of staff in accordance with contractual requirements and agency mandates.
• Assess staff training needs and develop and implement training programs to ensure staff competency and program effectiveness.
• Design and implement staff schedules, assignments, and operational activities for hypothermia and hyperthermia seasons using manifests, call logs, and other reporting tools.
• Continuously assess and evaluate Shelter Hotline operations to ensure efficient and effective service delivery.
• Develop and implement statistical and operational reporting methods to measure program performance, ensure effectiveness, and meet funding source reporting requirements.
• Ensure Shelter Hotline operations comply with all contractual requirements, agency policies, and applicable regulations.
• Develop and maintain effective outreach strategies to connect individuals experiencing homelessness with shelter and supportive services.
• Assist the Division Director in establishing and maintaining partnerships with public and private homeless service providers and community organizations.
• Communicate effectively with staff, while fostering teamwork and productive relationships.
• Supervise, coach, and evaluate the performance of direct reports using UPO's performance management system, including annual performance evaluations and progressive discipline procedures.
• Prepare and provide reports on program performance and outcomes to the Division Director and ensure timely and accurate data entry into UPO reporting systems (e.g., NetSuite and EmpowOR).
• Establish and maintain effective communication within the program, including conducting regular staff meetings.
• Ensure all newly hired staff receive division and program orientation.

Benefits

• Health/Kaiser, 70/30 split
• Dental/MetLife, all employees paid
• Vision/VSP, all employees paid
• 401k, Safe Harbor Match-5.5% given as a benefit, will match 1% of staff contribution
• Sick Leave 4.5 Hours Every Pay Period
• Vacation Leave 4.5 Hours Every Pay Period
• 2 Personal Days
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager