Program Director - Behavioral Health

Safe Haven Mental Health Solutions•Houston, TX

4d•Hybrid

About The Position

Safe Haven Mental Health Solutions is seeking an experienced, organized, and results-driven Program Director to lead daily operations across its Houston and Dallas operations. The organization provides behavioral health services to children, adolescents, and adults throughout Texas, including Mental Health Skills Training and Development, Targeted Case Management, Crisis Intervention, therapy, and other community-based programs. The Program Director is a member of the leadership team, responsible for managing program operations, coordinating departments, monitoring productivity, and ensuring consistent service delivery. This hands-on leadership role requires operational management skills and experience in behavioral health or healthcare administration. The director will work closely with licensed clinical leadership and executive leadership to strengthen internal operations and support the organization's growth.

Requirements

At least 3 years of leadership, management, or program operations experience in healthcare, behavioral health, or human services.
Demonstrated ability to supervise teams and manage daily operations.
Strong organizational, communication, problem-solving, and decision-making skills.
Experience monitoring staff performance and productivity.
Ability to manage multiple departments, priorities, and deadlines.
Proficiency with Microsoft Office and electronic documentation systems.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, Psychology, Social Work, Human Services, or a related field.
Experience with Texas Medicaid behavioral health programs.
Familiarity with Mental Health Skills Training, Targeted Case Management, and QMHP services.
Experience with electronic health records, Microsoft Teams, SharePoint, and performance tracking systems.
Knowledge of healthcare compliance, documentation requirements, and quality assurance processes.

Responsibilities

Oversee daily program operations across multiple service locations.
Develop efficient operational workflows and establish daily, weekly, and monthly departmental priorities.
Monitor assigned tasks, deadlines, operational performance, and departmental productivity.
Identify and resolve operational challenges and ensure policies and procedures are followed.
Provide leadership and operational oversight to assigned staff and departments.
Monitor employee and contractor performance, productivity, and accountability; conduct staff check-ins and performance reviews.
Address performance concerns and coordinate corrective action with Human Resources.
Ensure staff complete required training, onboarding, and assigned responsibilities.
Work with licensed clinical leadership to support effective service delivery.
Monitor client assignments, assessments, service authorizations, and documentation deadlines.
Identify missed appointments, service gaps, and barriers to client engagement.
Coordinate with QMHPs, clinicians, case managers, and administrative personnel.
Support compliance with Medicaid, managed care, HIPAA, Texas Medicaid, and organizational requirements.
Monitor documentation completion and quality assurance workflows; coordinate chart audits and follow up on deficiencies.
Track corrective actions and ensure operational concerns are resolved promptly.
Review operational reports and performance trends, prepare regular updates for executive leadership, and participate in leadership meetings.
Recommend strategies to improve efficiency, staff performance, and service delivery.
Support new programs and operational initiatives, identify workflow improvements, and assist with staffing and operational planning as the organization expands.