Program Director

Wayside Youth & Family Support Network•Framingham, MA

4d•$60,000 - $65,000•Onsite

About The Position

The Program Director oversees all aspects of a male residential unit on Wayside’s Residential Campus, including quality client care, staff development and performance, licensing compliance, financial management, quality management, and relationships with funding sources. The role calls for professional conduct consistent with Wayside’s core service values of resiliency, excellence, and diversity. The Program Director supervises direct care supervisors and staff, supports case management, manages staffing and expenses within budget, and ensures required staffing ratios are met. The role also addresses risk management, compliance, facility and safety issues, and documentation. The Program Director becomes a TCI instructor and provides training in behavior support and trauma-informed techniques, and participates in the administrator on-call system. The position is based on Wayside’s Residential Campus in Framingham. The stated salary range is $60,000–$65,000 per year, depending on experience, with a $2,000 sign-on bonus paid in two installments (pro-rated for part-time).

Requirements

At least five years of experience in the field.
At least three years of supervisory experience.
Knowledge of DCF Residential Programs and experience working in residential programs and supervising residential staff.
Knowledge of budget and fiscal management.
Strong commitment to diversity, equity, and inclusion.
Strong communication and leadership skills to conduct trainings and facilitate meetings.
Flexibility, strong follow-through, crisis management skills, excellent people skills, and high energy.
Ability to meet deadlines and produce high-quality written documentation.
Ability to teach, mentor, coach, supervise, and provide constructive feedback to employees.
Ability to collaborate and coordinate care with others, as well as work independently and self-direct projects.
Ability to assess and manage risk, respond effectively in crises, and direct others in unpredictable situations.
Knowledge of licensing regulations and agency policies.
Fiscal management skills, including managing staff, census, and program expenses.
Ability to prioritize needs and reallocate resources between programs when necessary.
Bachelor’s degree in human services or a related field is preferred but not required.

Nice To Haves

Bachelor’s degree in human services or a related field.

Responsibilities

Supervise direct care supervisors and staff, conduct timely performance evaluations, and hold staff accountable for performance.
Address risk management and compliance issues, including completing required documentation and notifications according to policy.
Oversee case management responsibilities for staff.
Manage staffing and other program expenses within budget and ensure the program meets required staffing ratios.
Address facility and safety issues and complete monthly inspection reports.
Become a TCI instructor and provide training on behavior support and trauma-informed techniques.
Participate in the administrator on-call system.
Follow agency and program policies outlined in the Operations Manual.
Oversee the overall operations of the residential unit, including client care, staff development, licensing compliance, quality management, financial management, and connections with funding sources.