Program Director

Flyland Recovery Network•Lake Worth Beach, FL

8d•Onsite

About The Position

The Clinical Program Director provides oversight and leadership for daily clinical programming operations, ensuring high-quality, compliant, and well-coordinated patient care. The role facilitates interdisciplinary collaboration, maintains documentation and utilization review standards, supports clinical staff development, and serves as a liaison between clinical teams and leadership. The director will also assume operational leadership responsibilities for the program, with specific duties to be defined by the Vice President of Clinical Operations. Daily responsibilities include facilitating the weekday Interdisciplinary Meeting; verifying admission documentation; assigning patients admitted overnight to care teams and utilization review levels; maintaining the Provider/Step-Down List; communicating weekly utilization review responsibilities; ensuring group notes are completed and clients are accounted for during split groups; auditing notes; and responding to relevant Teams and email communications. Weekly duties include participating in Group Supervision and meeting with the Clinical Director beforehand to discuss quality assurance deficiencies. Monthly duties include completing the Performance Improvement Programming Report, sharing patient satisfaction survey links with Case Managers, and ensuring therapist peer-review forms are completed and filed. The role also coordinates and participates in the bi-annual clinical department meeting. As needed, the director supports recruitment, training, orientation, and onboarding; completes utilization review peer reviews for insurance authorization denials when permitted by a Licensed Clinician; collaborates on coaching and staff development plans; and serves as an on-call resource for psychiatric emergencies. Additional operational duties may include staffing and scheduling oversight, budget or resource management, facility operations, compliance and regulatory coordination, and cross-departmental initiatives. This position is based on-site at an inpatient treatment facility and may require flexibility outside standard business hours for on-call psychiatric emergencies. The stated salary is $85,000–$100,000 annually.

Requirements

Master's degree in Counseling, Social Work, Psychology, or a related clinical field.
Active, unrestricted clinical license, such as LPC, LCSW, or LMFT.
At least 3–5 years of clinical experience in a behavioral health or substance use treatment setting.
Strong working knowledge of utilization review, documentation standards, and treatment planning.
Demonstrated leadership, organizational, and interpersonal skills.
Ability to manage multiple priorities across clinical and operational functions.
Proficiency with electronic health records and Microsoft Teams/Office applications.
Sound clinical judgment and ability to respond to psychiatric emergencies as needed.

Nice To Haves

Prior supervisory, program leadership, or utilization review experience.

Responsibilities

Facilitate the Interdisciplinary Meeting at 9:00 AM, Monday through Friday.
Verify that the admission time matches the patient's signature on the Consent for Treatment and Conditions of Admission form.
Assign patients admitted overnight before the Interdisciplinary Meeting by completing the Assignment of Care Team and UR Level of Care forms.
Ensure new admission assignments are discussed during the Interdisciplinary Meeting rather than by email.
Update the Provider/Step-Down List.
Communicate upcoming utilization review reviews and the therapists responsible for updating documentation for the current week in the Clinical Teams channel, Monday through Friday.
Ensure facilitators open and complete all Group Notes daily.
Ensure all clients are accounted for during split groups.
Audit Group Notes daily and email notifications about notes left incomplete for the past 48 hours.
Monitor relevant Teams channels and email correspondence and respond as needed.
Participate in weekly Group Supervision conducted by the Clinical Director.
Meet with the Clinical Director before supervision to discuss quality assurance deficiencies.
Complete the monthly Performance Improvement Programming Report.
Provide Case Managers with the link to Patient Satisfaction Surveys.
Ensure Therapist Peer-to-Peer Review forms are completed for each therapist and filed at the facility.
Coordinate and participate in the Bi-Annual Flyland Clinical Department Meeting.
Support recruitment, training, orientation, and onboarding of clinical staff.
Complete UR Peer Reviews for insurance authorization denials when permitted by a Licensed Clinician.
Collaborate with the Programmer and Clinical Director on coaching and staff development plans.
Serve as an on-call resource for psychiatric emergencies.
Assume additional operational leadership responsibilities as defined by the Vice President of Clinical Operations, potentially including staffing and scheduling oversight, budget or resource management, facility operations, compliance and regulatory coordination, and cross-departmental initiatives.