Program Director

Liberty Resources, Inc.•Cortland, NY

10d•$65,000 - $75,000

About The Position

Liberty Resources is seeking a Program Director for its Center for Brain Injury and Rehabilitation Program. The role is responsible for the administration, oversight, and evaluation of the licensed home care service agency (LHCSA), traumatic brain injury program services, residential and home community support services, and related daily operations. The Program Director leads program operations, admissions and referrals, staffing oversight, regulatory compliance, quality improvement, billing coordination, and program development to support high-quality, effective, and efficient service delivery. The position supervises and supports staff, coordinates admissions and participant transitions, oversees program records and schedules, monitors regulatory and quality requirements, and works with service providers, families, referral sources, leadership, and external organizations. The role may require flexibility in work time and assignment when handling emergencies.

Requirements

Qualifying credential or education: Registered Nurse; Registered Occupational Therapist; Registered Physical Therapist; Licensed Speech-Language Pathologist; Certified Special Education Teacher; Certified Rehabilitation Counselor; Master’s of Social Work; Master’s or Doctorate of Psychology; or at least a bachelor’s degree in a related human services, rehabilitation, healthcare, social work, psychology, counseling, or nursing field.
For candidates qualifying through the related bachelor’s degree pathway, at least three years of relevant experience in TBI/disability services, including case management, service coordination, or brokering community-based services; functional assessment of ADLs/IADLs and development of treatment or service plans; teaching or supporting people with disabilities to improve independence or community living skills; and habilitation, day program, vocational, residential, or community-based rehabilitative services.
Experience in interdisciplinary rehabilitative management of head-injured and neurologically impaired populations.
Valid driver’s license and access to reliable transportation.
Strong organizational, clinical, operational, and interpersonal skills.
Ability to read and interpret regulations, communicate verbally and in writing, and manage multiple program priorities simultaneously.
Strong working knowledge of people with physical and cognitive disabilities, community-based service delivery, rehabilitation services, and program operations.
Initiative, sound judgment, industry, and a comprehensive understanding of staff procedures, quality improvement, regulatory requirements, and interdepartmental relationships.
Excellent verbal and written communication skills.
Physical agility involving activities such as walking, running, bending, stooping, climbing stairs, kneeling, crouching, reaching, sitting, and twisting; may require lifting more than 50 pounds as needed.

Nice To Haves

Experience with HCBS/TBI Waiver, LHCSA, Medicaid billing, quality assurance, regulatory compliance, program operations, and staff supervision is strongly preferred.

Responsibilities

Directly supervise, coach, support, and oversee the performance of assigned supervisory, clinical, operational, and support staff; ensure documented supervision and annual performance evaluations are completed.
Assist with recruitment, selection, onboarding, orientation, assignment, development, and retention of program staff.
Track staff compliance with required training, certifications, in-services, and competencies, and follow up as needed.
Advise leadership and participate in decisions regarding promotion, assignment, review, and discharge of program participants and staff as necessary.
Provide input into the development and revision of division and program policies, procedures, and workflows.
Monitor public policy developments, regulatory changes, and trends affecting program areas, and ensure operational practices align with applicable requirements.
Assist with developing, implementing, and evaluating program expansion, service enhancements, and new initiatives.
Review referral information to determine admission appropriateness and facilitate interviews, tours, and orientation with prospective participants and families where applicable.
Facilitate admissions, transfers, and discharges, including oversight of intake coordination and record setup.
Ensure required clinical, medical, case management, and program records are established, maintained, and monitored in compliance with agency, waiver, payer, and regulatory requirements.
Develop and maintain relationships with service providers, hospitals, managed care organizations, community organizations, families, and referral sources.
Conduct quality improvement reviews, quality assurance inspections, chart audits, and operational reviews; gather staff and participant input and prepare required reports.
Prepare statistical, financial, utilization, and narrative reports for the Associate Vice President and relevant regulatory, funding, payer, and agency bodies.
Ensure the physical plant meets health and safety codes, regulatory requirements, and agency CQI standards; liaise with maintenance, cleaning services, and outside vendors as needed.
Oversee and coordinate LHCSA, residential, and other assigned staffing schedules, including coverage planning and addressing staffing gaps when the Scheduling Coordinator is absent.
Participate in agency-wide incident review and quality improvement processes and ensure follow-up actions are completed.
Provide input into program budgets, operational planning, and resource allocation.
Handle emergency situations that may require flexibility in work time and area of assignment.