Program Director

Beacon Specialized Living•Flint, MI

5d•Onsite

About The Position

The Program Director oversees assigned Beacon locations to ensure company goals, budgets, and clinical effectiveness targets are met. The role supports and supervises Care Team Managers, ensuring adequate staffing and resources for high-quality care, and keeps department heads informed about staffing, compliance, and operational concerns. The Program Director plans and co-chairs monthly staff meetings, ensures consistent application of policies and procedures, monitors Care Team Managers’ workload, and reviews incident reports for timely submission to regulatory agencies. The position communicates with regulatory agencies, supports compliance responses and corrective action plans, and manages census, leave-of-absence and per diem information, payroll costs, and EBITDA targets. It also oversees time-and-attendance reporting, staffing needs, new employee orientation, and training compliance. The Program Director addresses personnel matters with HR, Compliance, and Executive Leadership, provides feedback on performance reviews, and manages the DSP leveling program. The Program Director helps ensure individuals receive protection and personal care and participate in skill-building and community activities. The role maintains accurate and confidential records, monitors clinical and reporting requirements, and conducts ongoing audits and inspections of assigned location operations. The role is full-time and on-site, with regular rotation among assigned Beacon locations and up to 80% day travel. Work takes place in residential home settings and the community and may involve individuals with complex behavioral or health needs, potential exposure to infectious disease or aggression, and variable environmental conditions.

Requirements

Bachelor’s degree required.
At least two years of prior management or supervisory experience in a residential care environment.
Effective oral and written communication skills.
Strong computer skills and ability to use office equipment, including BSLS systems.
Attention to detail and ability to multitask.
Valid driver’s license.
Proficiency in reading and writing English.
Approval by state, federal, and government entities to work within BSLS programs.
Ability to perform the essential physical demands, including moving around locations and the community; bending, squatting, standing, kneeling, pushing, pulling, walking, and reaching; lifting and carrying up to 50 pounds; climbing stairs; and assisting with transfers requiring strength to help lift an individual weighing up to 250 pounds.
Ability to use a computer and office productivity equipment and access, enter, and retrieve information from information technology systems.
Ability to prepare meals, complete laundry and cleaning tasks, and grocery shop as described in the job posting.
Ability to perform verbal and physical interventions recommended by the Crisis Intervention System.
Ability to meet the stated visual, hearing, communication, and manual dexterity demands of the position.

Nice To Haves

A degree in human services, social work, psychology, public health, healthcare management, or business administration.

Responsibilities

Ensure company goals, budget targets, and clinical effectiveness targets are met.
Apply and deploy company policies, procedures, and care practices consistently.
Support and supervise Care Team Managers to ensure adequate staffing and resources for high-quality care.
Review incident reports, submit them for approval, and ensure timely submission to regulatory agencies.
Ensure work injury reports are entered accurately and promptly when needed.
Maintain secure, confidential, current, and accurate records for individuals and employees.
Meet reporting requirements and monitor plans and quality.
Conduct ongoing audits and routine inspections of location operations, and cooperate with regulatory inspections, investigations, and inquiries.
Ensure daily documentation and personal care logs are completed accurately and on time, and medication administration records are accurate.
Ensure individual protection, personal care, adherence to clinical actions, and participation in skill-building and community activities.
Attend individual functions, maintain regular interaction, and assist with assessments, placements, transfers, and discharges.
Keep department heads informed about staffing, compliance, and operational concerns and collaborate with leadership.
Communicate with licensing consultants and external agencies to resolve issues; lead responses to investigations and facilitate access to requested information.
Assist the compliance department with responses, correspondence, and corrective action plans.
Address personnel issues with HR, Compliance, and Executive Leadership, and help staff navigate training and tuition reimbursement processes.
Plan, attend, and co-chair monthly staff meetings; coordinate agendas and ensure documentation is filed.
Ensure new employee orientation is completed and monitored, and enforce training compliance with monthly reporting.
Collaborate with Care Team Managers, Recruiters, and Trainers to achieve full staffing; manage staffing needs, interviewing, placement, and training of Care Team Managers.
Manage census, leaves of absence, per diem rates, payroll costs, and EBITDA targets; support Care Team Managers with financial plans and budgets.
Monitor schedules and actual time worked to ensure accurate time-and-attendance reporting.
Provide feedback to Care Team Managers on semi-annual performance reviews.
Manage and promote the DSP leveling program in assigned locations.
Identify ways to improve programs to enrich individuals’ needs and involvement.
Support Care Team Managers in all areas to achieve Five Diamond status.