Program Director

BronxWorks•New York, NY

16d•$78,000 - $80,000

About The Position

BronxWorks is hiring a Program Director to oversee social services for formerly homeless individuals newly housed in the community and other tenants in buildings served by set-aside programs. The role oversees services at Belmont Cove, Theriot, Bronx Park Phases, and Sedgwick, and may take responsibility for additional locations. The Program Director reports to the Assistant Vice President (AVP), manages assigned developments’ staff and programming, and works to expand the portfolio of buildings receiving services. The position includes setting and implementing development goals, planning programming, monitoring expenses with the fiscal department, submitting contract reports, and developing corrective plans when programs are not meeting contractual obligations. The Director supervises program coordinators, case managers, and administrative staff; supports tenants using knowledge of public benefits and clinical skills; and provides counseling, mediation, and one-on-one support as needed. The role requires travel among sites and may include evening and weekend public events.

Requirements

Master's degree in social work or mental health and an LMSW or LMHC license; or enrollment in a social work master's program with three years of experience; or a bachelor's degree with five years of supervisory experience with NYC Benefits and Housing.
Experience working with governmental agencies.
Demonstrated experience overseeing benefits and entitlement services, including public assistance, SNAP, Medicaid, SSI/SSDI, and other resources supporting housing stability and self-sufficiency for formerly homeless individuals and families.
Experience developing and managing monthly resident programming, workshops, and community-building activities.
Excellent communication skills.
Excellent computer skills and ability to use a computer for prolonged periods.
Ability to occasionally lift and/or move up to 10 pounds.
Ability to stand, walk, or sit for long periods of time.
Ability to bend and retrieve objects and/or documents.
Ability to climb five flights of stairs.
Ability to travel in the boroughs of New York City and adjacent counties via public transportation.
Ability to travel at least one mile within a reasonable amount of time and in all types of weather, including inclement weather.

Responsibilities

Report to the Assistant Vice President and oversee implementation of social services for formerly homeless individuals newly housed in the community and other tenants in buildings served by set-aside programs.
Oversee social services at Belmont Cove, Theriot, Bronx Park Phases, and Sedgwick, and assume responsibility for additional set-aside locations as needed.
Expand the portfolio of buildings receiving social services through set-aside programs.
Supervise program coordinators, case managers, and administrative staff as needed.
Use public-benefits knowledge and clinical skills to support tenants, providing counseling and mediation as needed.
Travel to multiple sites, provide site coverage, and work one-on-one with residents as needed.
Assume responsibility for staff and programming at assigned developments for which the agency is contracted to provide social services.
Set and implement goals for assigned developments.
Plan and develop programming.
Monitor expenses and work cooperatively with the fiscal department.
Oversee and submit contract reports to funding sources.
Develop corrective plans for set-aside programs that are not meeting contractual obligations.
Conduct regular meetings with program case managers and coordinators at least once per month.
Review sample case records from all programs at least once per month.
Complete progress reports and staff evaluations for all programs at least once per month.
Organize and plan staff training.
Read, analyze, and respond in writing to monthly reports.
Assist with personnel issues, develop job descriptions, and discipline staff, including placing staff on interim performance review when appropriate.
Review and approve vacation requests and monitor staff compliance with agency guidelines, including sick-time use and punctuality.
Assist with staff termination when necessary.
Participate in interdepartmental meetings and events and share resources with other departments.
Participate in relevant interagency organizations and coalitions.
Represent the agency at public events in evenings and on weekends as needed.
Provide coverage for colleagues and help grow and expand programs under the portfolio and department.
Stay up to date with government benefit and entitlement programs.
Travel to conferences and meetings throughout NYC and abroad as needed.
Complete other work-related duties assigned by the Department Director.