Program Director

Services For The Underserved, Inc.•New York, NY

13d•Onsite

About The Position

The Program Director is an empathetic and compassionate leader who will focus on enhancing the quality of life of all the people supported in their respective program. They will lead their program and staff and ensure that they are continuously improving the program's quality and providing an excellent quality of life for the people they support. They will be responsible for ensuring that they are meeting the regulatory and quality standards. They will ensure that people supported are treated with dignity and respect. They will focus on developing strategies to educate and develop their team so that the mission, vision, and values of the organization are achieved. The leader will ensure that the expectations and desires of the people supported and their circle of support are met. They will provide transformational leadership that positions the residential team to adapt to changes in people’s needs as they arise. They will manage and lead their team and provide 24-hour support in emergency situations. This will include all aspects of their program including direct care.

Requirements

Bachelor’s Degree preferred.
Experience working with people with IDD.
Basic computer skills (e.g. MS Office suite and Windows).

Nice To Haves

AMAP; SCIP-R; CPR & First Aid is needed but not required.
Driver’s License preferred

Responsibilities

Ensures that a person-centered focus is used to provide care and support by all staff who work within the residence.
Ensures a positive climate that promotes respect and dignity for people supported.
Supports the person’s independence, choice and outcomes.
Participates in the screening, admission and discharge of people within the residence to ensure a smooth transition of support.
Promotes participation in activities of meaningful daily living, such as vocation, recreation, spirituality.
Provides prompt, efficient, and personalized support to meet requirements, requests, and concerns.
Provides opportunities for people supported to personalize their environment.
Provides leadership and direction for the residence through a combination of activities, including but not limited to observation, mentoring, and coaching.
Maintains all records and systems and ensures staff are properly trained and supported.
Ensure all staff are trained in all aspects of each person’s life including health protocols, personal choice and outcomes.
Leads meetings with all stakeholders to ensure participation for all members of each person’s circle of support.
Represents the division and organization by participating in DD councils and IAC committees.
Coaches and mentors, all staff under their supervision.
Understands and applies appropriate techniques for conflict resolution, crisis prevention, intervention and resolution.
Provides round-the-clock responsiveness as part of emergency notifications and assistance.
Ensures that the program is operating within their established budget.
Partners with the Human Resources Department in all efforts relevant to hiring, developing and retaining staff.
Maintains all records in compliance with OPWDD regulations.
Ensure the observations are completed across all staffing shifts.
Ensure all health care needs are met and all staff are trained in the needs of the people we support.
Ensure all Fire Safety Regulations are met.
Ensure all agency policies and procedures are followed.
Partners with the Quality Assurance and Quality Improvement team to ensure that all standards relative to the residences are met.
Continually monitors program to look for areas that could improve.
Ensures that the CARF philosophy is implemented and reassessed accordingly.
Ensures that the program is continuously requesting feedback from all stakeholders.