Program Director

Wheeler Avenue Baptist Church•Houston, TX

3d•Onsite

About The Position

The Program Director is responsible for the overall operations of the Madge Bush Transitional Living Center and its programs. This position provides leadership across daily operations and facilities oversight, personnel management, resident life skills programming, program budget management, staff development, and community relations. The Program Director ensures the effective, safe, and sanitary operation of MBTLC’s housing program while facilitating program growth and expansion. MBTLC provides short-term housing alongside intensive case management to transition program participants successfully from homelessness to long-term self-sufficiency. The Program Director will bring significant expertise in serving low-income populations, extensive knowledge of Houston-area resources and systems, and a commitment to trauma-informed, data-driven program delivery and evaluation.

Requirements

Bachelor’s degree in Social Work, Nonprofit Management, Human Services, Public Administration, or a closely related field.
Minimum of seven (7) years of progressively responsible experience in nonprofit program management, social services, or a related field.
Minimum of four (4) years of supervisory or staff management experience.
Demonstrated experience working with women and families experiencing housing instability, homelessness, or related vulnerabilities.
Working knowledge of trauma-informed care principles and strength-based, client-centered service delivery.
Extensive knowledge of Houston-area community resources and social services systems.
Strong written and verbal communication skills, including experience preparing program reports, grant-related documentation, and funder communications.
Proficiency in Microsoft Office Suite and case management or data tracking systems, including HMIS.
Valid Texas driver’s license and reliable transportation.
Successful completion of a criminal background check and any applicable clearances prior to employment.

Nice To Haves

Master’s degree in Social Work (MSW), Public Administration (MPA), Nonprofit Management, or a related field.
Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) credential, or eligibility for licensure.
Five (5) or more years of experience managing transitional or supportive housing programs.
Experience with HUD-funded programs and Continuum of Care (CoC) reporting requirements.
Grant writing experience and familiarity with Houston-area philanthropic funders.
Demonstrated cultural competency in working with Black and historically underserved communities in urban contexts.
Experience working within a faith-based or community development organization.
Knowledge of Houston’s housing landscape, Third Ward community context, and local advocacy networks.
Bilingual in English and Spanish.
Training in Motivational Interviewing, Critical Time Intervention (CTI), or similar evidence-based frameworks.

Responsibilities

Lead daily operations and ensure the safety, cleanliness, and habitability of all MBTLC housing facilities, including timely daily property inspections.
Develop, implement, evaluate, and continuously improve program policies, procedures, and service delivery frameworks.
Oversee resident intake, individualized service planning, life skills programming, and discharge processes from admission through independent living transition.
Develop and coordinate resident life skills classes and support services; facilitate programming with outside service providers.
Maintain program documentation and client records in compliance with organizational standards, funder requirements, and applicable local and state regulations.
Support HMIS data entry and all related reporting requirements.
Exercise fiduciary responsibility by managing the program budget, ensuring project costs remain within fair and reasonable limits, and submitting invoices for repairs and maintenance in a timely manner.
Ensure the upkeep of the physical property and coordinate with maintenance contractors as needed.
Recruit, hire, train, supervise, and evaluate all MBTLC program staff and volunteers.
Conduct regular individual supervision meetings and provide ongoing professional development opportunities for the team.
Coordinate scheduling, timekeeping, and disciplinary actions in accordance with organizational policy and in coordination with the Executive Director.
Foster a consistent, supportive, and mission-aligned team environment, modeling trauma-informed approaches in all staff-facing interactions.
Maintain strict confidentiality of all staff and resident information.
Supervise or provide the delivery of individualized case management services, ensuring resident service plans are goal-oriented, comprehensive, and regularly updated.
Maintain and strengthen workforce development partnerships with community-based providers and partners.
Coordinate referrals and linkages to community resources related to mental health, childcare, legal services, financial literacy, and other resident needs.
Provide direct crisis intervention and support as needed, ensuring timely and appropriate response to resident emergencies.
Maintain accurate records and data tracking for all clients entering the program, documenting each resident’s progress throughout their stay.
Record resident exit details, including departure dates and post-program outcomes or placements, to support outcome evaluation and funder reporting.
Prepare programmatic reports for funders, the Board of Directors, and the Executive Director, including outcome narratives and statistical summaries.
Support grant writing, proposal development, and funder site visits in coordination with the Executive Director and development staff.
Build and sustain relationships with community partners through one-to-one networking, coalition participation, and public outreach to enhance services and resources available to program residents.
Network with other service agencies, coalitions, and local community meetings to advance MBTLC’s presence and partnerships in the Houston area.
Support TFGMI’s development efforts through participation in fundraising events, donor tours, funder meetings, thank-you correspondence, and grant reporting.
Represent TFGMI and MBTLC at public events, speaking engagements, and advocacy forums as appropriate.