Program Director

Outreach Development Corp.•Brentwood, NY

6d•$95,000 - $105,000

About The Position

The Program Director will model strong leadership through internal communication, working with peers by sharing information and resources, and collaborating to effectively problem-solve. This role oversees program scope of service, design, scheduling, and ongoing program development. The Director will monitor the quality and effectiveness of the intake flow, influence marketing decisions, and be responsible for physical plant oversight and management of company resources. Key responsibilities include measuring and tracking program accountability and pulse, monitoring counselor productivity, ensuring accurate electronic data input, and monitoring client satisfaction and quality of care through service delivery and treatment outcome reviews. The role also involves representing the company on a county and regional basis, monitoring program census and targets, overseeing quality assurance and compliance with relevant regulations, and managing the scheduling of program meetings. The Program Director will ensure accountability for monthly reporting, participate in leadership and QA/QI meetings, and effectively schedule staff to meet needs and individual goals. Promoting staff professional development, providing supervision, guiding the clinical team, and supporting a positive work atmosphere are also crucial. This includes managing personnel through interviewing, hiring, evaluating, supervising, and developing staff, as well as ensuring adherence to timecard, payroll, and personnel procedures. Other tasks may be assigned by the supervisor.

Requirements

Strong leadership skills
Effective internal communication
Ability to problem-solve
Oversight of program scope, design, and development
Monitoring of intake flow and client satisfaction
Management of physical plant and company resources
Data tracking and reporting
Quality assurance and compliance monitoring (OASAS, OMIG, Company requirements)
Representation of the company on county and regional levels
Staff scheduling and management
Promotion of staff professional development
Supervision of staff
Personnel management (interviewing, hiring, evaluating, supervising, developing)
Ensuring adherence to timecard, payroll, and personnel procedures

Nice To Haves

Experience in clinical team development
Experience in treatment and recovery processes

Responsibilities

Models strong leadership through internal communication working with their peers by sharing information and resources as well as working together to effectively problem solve
Oversees program scope of service, design, scheduling, and ongoing program development
Monitors the quality/effectiveness of the intake flow (from inquiries to assessments to treatment admission); influences marketing decisions (internal and external)
Responsible for physical plant oversight and management of Company resources
Measures and tracks accountability and pulse of the program; also monitors the productivity of the track/program at the counselor level
Ensures ongoing and accurate input of electronic data
Monitors and ensures client satisfaction
Monitors quality of care through reviews of service delivery and treatment outcomes
Oversight of service delivery and outcomes
Represents the Company on a county and regional basis through participation in coalitions, and attendance at designated committees
Monitors program census, daily attendance, and units of service targets
Monitors and oversees quality assurance and compliance with OASAS, OMIG, and Company requirements
Monitors and oversee scheduling of program meetings specific to QI, UR, Case Conference, Internal Audit, Etc.
Ensures accountability for ongoing monthly reporting
Participates in leadership meetings, QA/QI committees/ audits to ensure effective problem solving
Provides effective and efficient scheduling of staff to meet the needs and individual goals of staff
Promotes staff professional development, knowledge, skills and attitudes that contribute to positive client outcomes
Oversees and/or provides ongoing supervision consistent with the Company’s supervision policy
Guides and develops the clinical team’s ability to engage clients in the treatment and recovery process performance evaluation and professional development
Supports a positive work atmosphere by behaving and communicating in a manner that allows the employee to get along with clients, students, co-workers and supervisors
Effectively manages personnel by interviewing, hiring, evaluating, supervising, and helping to develop the most qualified individuals to work as direct service professionals
Ensures timecards, payroll and personnel procedures are followed
Other tasks assigned as needed by the supervisor