Program Director

HELP USA • New York, NY

5d • Onsite

About The Position

The Program Director for Serenity, a DHS-funded 52-bed transitional shelter serving single adult men, is responsible for overall management and oversight of shelter operations. The role ensures quality service delivery, program compliance, and effective day-to-day functioning of the facility.

The Program Director manages program and operations staff, supports the assistant director and social service team, evaluates service delivery, helps maintain a safe and well-maintained facility, supports budget activities, and coordinates with community partners and service providers. The position also provides on-call and emergency support outside regular business hours as needed.

Requirements

• Bachelor’s degree in Social Work or a related field.
• Minimum of five years’ management experience.
• Proven supervisory and staff development skills.
• Proven ability to lead in residential or shelter-based environments.
• Excellent oral and written communication skills.
• Computer literacy, particularly with Microsoft Office applications.
• Familiarity with DSS, DHS, OTDA, and best practices in supportive housing and homelessness services.

Nice To Haves

• Master’s degree preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Manage the day-to-day programmatic operation of the facility.
• Provide administrative and case management support to the assistant director and social service team to promote sound casework practice, contractual compliance with program goals and objectives, and adherence to DHS and HELP policies and procedures.
• Recruit, orient, manage, and evaluate program and operations staff; provide training and supervision to ensure quality services for clients.
• Develop and nurture an environment that fosters staff satisfaction and retention.
• Assess the effectiveness of service delivery and identify service gaps.
• Support compliance with agency policies, procedures, and applicable regulations.
• Help ensure the facility remains safe, clean, and well-maintained by coordinating with maintenance and security staff as needed.
• Help track expenses, process purchases, and support budget-related activities in accordance with agency guidelines.
• Provide on-call support for emergencies outside regular business hours and assist with after-hours coverage when needed.
• Help build and maintain relationships with community partners and external resources that support program operations and participant needs.
• Coordinate with community organizations and service providers to support program activities and referrals.
• Maintain accurate and timely records, reports, and documentation in agency systems.
• Provide support during emergencies.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous paid time off.
• 401(k) with company contribution, even if the employee doesn't contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager