Program Director
About The Position
The Program Director provides full-time clinical and operational leadership, direction, and coordination for clinical care and treatment services at Elizabeth L. Sturz Outpatient Services. The director serves as the program’s leadership voice and liaison between staff and the Vice President for Outpatient Services, and is responsible for compliance with applicable Federal, State, and City regulations. The role manages all aspects of the program and implements policies and procedures in accordance with OASAS regulatory standards. The Program Director oversees clinic operations, staff supervision and training, billing, quality improvement, clinical documentation, care coordination, required reporting, and performance management. The director supports recovery-oriented, trauma-informed, culturally competent, and evidence-based care, and collaborates with medical providers, service organizations, management, and external stakeholders.
Requirements
- LCSW, LMSW, or LMHC required.
- A minimum of 5 years of leadership or management experience.
- Adept at working with an electronic medical record (EMR).
- Completion of the 30-hour Clinical Supervision Foundations training and supervisory experience.
- Strong teaching and training background.
- Strong leadership and organizational skills.
- Understanding of insurance coverage and billing practices for outpatient services.
- Effective communication and collaboration abilities.
- Compassion and dedication to supporting individuals on their recovery journey.
Nice To Haves
- CASAC Master or Advanced Counselor.
Responsibilities
- Oversee day-to-day clinic operations in accordance with OASAS Parts 800, 814, and 822 regulations.
- Ensure staff follow Argus Community Inc. policies and procedures and the Outpatient Center operating manual.
- Model and coach staff in recovery-oriented, trauma-informed, and culturally competent care.
- Schedule, provide, and document individual and group clinical supervision for clinic staff.
- Ensure provision of evidence-based practices in individual and group therapies.
- Provide relevant staff training and ensure compliance with mandatory training requirements.
- Oversee program billing and ensure it is complete and accurate.
- Generate weekly productivity reports for review with the Vice President for Outpatient Services and develop and implement productivity improvement plans.
- Ensure clinical, medical, and support staff are trained in HIPAA-compliant telemedicine practices.
- Monitor data to identify quality measures, trends, provider issues, care gaps, and patient needs.
- Ensure patients receive appropriate treatment and ancillary services, including medical, mental health, housing, domestic violence, legal, gambling, tobacco cessation, employment, and educational or vocational services.
- Audit accurate and timely participant-record submissions and reviews for OASAS compliance, including intake, screening and evaluation, treatment planning, progress notes, medical and legal documentation, admissions and discharges, referrals, utilization reviews, and care coordination.
- Ensure staff coordinate information exchange between behavioral and medical health providers to develop comprehensive care plans.
- Use quality-improvement tracking tools, initiate quality-improvement initiatives, and run PDSA cycles to meet program goals and deliverables.
- Oversee case conferencing for complex cases.
- Facilitate MOUs, linkages, and BAAs with other service providers.
- Conduct and oversee interdisciplinary team meetings and case conferences.
- Participate in quarterly Quality Improvement committee meetings and scheduled management team meetings.
- Collaborate with the Medical Director and Medical Consultants.
- Monitor and track admission and discharge trends and implement performance improvements when applicable.
- Maintain documentation of program staff supervision for monthly review by the Vice President for Outpatient Services.
- Submit timely performance appraisals and evaluations for direct reports.
- Remain current on state and local regulations and policies governing clinic operations.
- Oversee required reporting to OASAS, grant managers, Argus Executive Management, STARS, legal referents, and others.
- Participate in external meetings, coalitions, and trainings as needed.
- Perform other duties as assigned by the Vice President for Outpatient Services and/or Executive Staff.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
