Outpatient Program Director

BEACON BEHAVIORAL SUPPORT SERVICES•Tampa, FL

About The Position

The Program Director is responsible for the overall operations of the outpatient program, reporting to the Regional Director of Outpatient Operations. This role involves organizing and directing all facility/program functions, ensuring appropriate patient care through coordination of treatment teams and performance improvement audits. The Director also plays a key role in policy development and interpretation, client grievance resolution, and maintaining communication with staff and other health service entities. Additionally, the role includes managing human resources, fiscal operations, and community education efforts.

Requirements

Licensed health care professional (M.D., LCSW, RN/LPN, LPC, LMFT, Nursing Home Administrator License or equivalent).

Nice To Haves

A minimum of 3 years in healthcare management experience is preferred.
Administrative experience in an outpatient mental health clinic is preferred.

Responsibilities

Responsible for overall hospital operations, commensurate with the authority conferred by and under the supervision of the Regional Director Outpatient Operations.
Organizes and directs all of the facility/program ongoing functions.
Ensures appropriate admission, discharge and transfer of patients by coordinating and facilitating treatment team meetings and approving admissions recommended by the Intake Coordinator.
Assure program quality by coordinating performance improvement audits for all admissions; audits to include 7 day, monthly recertification and discharge.
As directed by Form/Policy and Procedure Review Committee, assists in the development, revision and ongoing interpretation of policies and procedures including the implications of proposed policies. Ensures the effective and effacement implementation of all policies and procedures.
Is involved in client grievance resolution. Effectively resolve grievances with client/caregiver in attempt to resolve issues.
Plans with other health service entities and develops promotes supportive approach to client service and care.
Assures that communication with staff is an ongoing process.
Responsible for daily flash meetings, weekly patient care representative meetings and monthly staff meetings.
Works to facilitate billable clinical services as needed to remain in compliance with staffing budget within the facility.
Is available, or ensures a similarly qualified alternate is available at all times.
Employs qualified personnel and assures that licensed clinical staff obtain required continuing education each year.
Ensures highest standard of care provided by verifying clinical competency of all staff and monitoring outcomes. Reports inadequacies immediately to Governing Board of Directors and participates in corrective plan of action.
Encourages, supports, coordinates and/or provides continuing education and educational in-services for all personnel as directed.
Ensures minimum of annual evaluations of all staff with assistance.
Responsible to supervise, evaluate and direct daily tasks for all clinical and nursing staff.
Accountable for budget implementation, accounting systems and fiscal controls.
Reviews and approves all clinic payroll and submits to Payroll Department in accordance with policy.
Approves, monitors and provides for maintenance of all equipment, clinical, nursing and medical supplies.
Oversees record and reporting systems providing for proper service control and measurement of program outcome.
Submits requests for capital equipment and major office purchases for approval from Governing Board of Directors.
Maintains open, regular communication with Medical Directors, documents accordingly and assures accurate records of time sheets and administrative hours. Approves Medical Director time sheets prior to submission to Accounts Payable.
Monitor, with assistance from Corporate VP of Finance: Billing, Payroll, Human Resources, IT, and other Support Department functions.
Takes an active part in local, state, and national health committees and functions as directed by VP Customer Relations and/or Governing Board of Directors.
Works cooperatively with the Business Development Team, when directed, to educate the community about services and maintain community relations.
Serves as Customer Service Ambassador. Assures that all new referral sources receive personal phone calls, “thanking” them for the business, as well as, Beacon thank you notes being sent to existing referrals sources.