Outpatient - Program Assistant

Axiom Care • Phoenix, AZ

6d • Onsite

About The Position

The Outpatient Program Assistant provides administrative and clerical support in a fast-paced integrated clinic. The Outpatient Program Assistant will be detail-oriented, highly organized, have strong Microsoft Excel skills and experience managing electronic health records. The Outpatient Program Assistant will have the ability to handle a variety of data entry, reporting and document management accurately and professionally.

Requirements

• Strong proficiency in Microsoft Excel, including data sorting/filtering, reporting and spreadsheet management.
• Excellent data entry skills with a high level of accuracy and attention to detail.
• Strong organizational, time-management, and multi-tasking abilities.
• Ability to handle confidential and sensitive information with discretion.
• Strong written and verbal communication skills.
• High school diploma or equivalent.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Nice To Haves

• Associate degree preferred.
• Previous administrative, clerical, healthcare or office support experience preferred.
• Experience with Electronic Health Record (EHR) systems preferred.

Responsibilities

• Create, update, and maintain complex spreadsheets, databases and tracking systems using Microsoft Excel.
• Manage and maintain electronic health records (EHR, ensuring accuracy, completeness, and confidentiality of patient information.
• Enter, verify, and update patient and administrative data in electronic health systems.
• Monitor data accuracy and perform regular audits of spreadsheets and records.
• Prepare, process, and organize forms, reports, and other documents.
• Assist with recordkeeping, compliance documentation, and data management projects.
• Schedule appointments, coordinate meetings and maintain calendars as needed.
• Respond to phone calls, emails and inquiries in a professional manner.
• Support management with administrative projects and special assignments.
• Ensure compliance with organizational policies and confidentiality requirements.
• Perform other duties as assigned by supervisor.

Benefits

• Medical, Dental, and Vision
• 401(k) with up to 3.5% match
• Paid time off (PTO), paid sick time, and paid holidays
• Tuition Reimbursement
• Reimbursement for CMEs
• Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal
• Employee Assistance Program (EAP)
• Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED