Program Director

Felton Institute•Alameda, CA

25d•Onsite

About The Position

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career. Deaf Community Counseling Services (DCCS) is a program that operates in partnership with SF City and County, Department of Public Health (SFDPH), Community Behavioral Health Services (CBHS) and Alameda County Behavioral Health Care Services, Northen Region Kaiser Permanente and other private insurances. This program provides mental health services to Deaf and hard‐ of‐hearing clients with culturally sensitive providers and all needed communication assistance, including staff fluent in ASL and video phone relay services. Services include mental health and substance abuse assessment and therapy, psychiatric and medication services, drop-in case management to help deaf and hard-of-hearing persons to access services, and school partnerships to foster academic and social success for deaf and hard-of-hearing students.

Requirements

Master’s Degree (or higher) in Social Sciences, Psychology, Counseling Psychology or related field AND current California State Licensure.
Two years post licensure and completed necessary course requirements to provide clinical supervision to BBS registered interns REQUIRED
Four years of experience providing mental health services to individuals with serious mental health challenges, substance use, and homelessness
Experience with specific modalities such as harm reduction, contingency management, substance use disorder treatment, crisis intervention, de-escalation, and motivational interviewing
Fluency in American Sign Language (ASL) is highly encouraged, and flexibility in working with wide range of Deaf backgrounds and communication needs. Knowledge of issues common to Deaf people and understanding of Deaf Culture and experience in working with Deaf individuals.
Knowledge of ADA and other anti-discrimination laws.
Demonstrated proficiency in Microsoft applications, performance data management, and navigating EHR systems (EPIC and CIRCE experience preferred).

Nice To Haves

EPIC and CIRCE experience preferred

Responsibilities

Provide program oversight and collaboration with Solano County Systems of Care on program services delivery
Perform Continuous Quality Improvement (CQI) activities on program operations, tracking and developing systems for contract performance, compliance, program efficacy, and quality of care
Review and approve clinical documentation ensuring charts and medical records meet Medi-Cal/Medicare/ payor requirements, compliance requirements, and utilize client-centered approach
Provide individual and group supervision to staff accruing clinical experience and hours for professional licensure (according to licensure status).
Support the multi-disciplinary team’s compliance with all program protocols and best practices through consultation and multi-department cross-training and team building.
Coordinate and develop trainings in conjunction with program partners to target MDT program needs (contingency management, harm-reduction, targeted case management, and other topics as assigned)
Coordinate efforts such as recruitment, hiring, disciplinary action if necessary, and off-boarding in consultation with Lead Clinical Case Manager, DPH, Director of TAY and Adult Mental Health Services, and Human Resources
On-call consult during working hours to triage clinical emergencies and coordination for coverage
Serve as a back-up for Lead Clinician, which may include direct service
Oversees all clinicians as direct reports and administrative manager and responsible for performance
Coordinates and collaborates with the medical team for client care.
Actively engage in program’s outreach campaign and liaison with other Felton departments regarding media campaign, outreach materials, and facilitate community involvement and/or advocacy.
Contribute to all assigned committees and meetings (leadership meetings, steering committee, operations meetings, etc.) and represent Felton’s program in stakeholder, county, and other assigned meetings.
Attend and participate in all assigned training for professional, program, and agency
Represent as a Felton leader in all stakeholder and provider meetings if necessary.
Coordinate outreach efforts in community, including providing presentations to Deaf organizations and to Deaf community members.
Additional duties assigned as necessary.