Program Director

Liberty Resources, Inc.•Syracuse, NY

About The Position

Liberty Resources is seeking a Program Director to support its Short-Term Crisis Residence Program. The Program Director supports individuals experiencing challenges in daily life that create a risk of escalating symptoms that cannot be managed in their home and community environment. The role works with staff to provide peer support, health and wellness coaching, relapse prevention planning, wellness activities, family support, conflict resolution, and other services as needed. The Program Director coordinates day-to-day program activities, supervises staff, and helps ensure that guests receive high-quality services in a friendly, safe, supportive, home-like environment. The role collaborates with clinical treatment providers, care coordinators, and managed care companies; provides oversight of Plans of Care; and ensures program operations follow applicable Health and Recovery Plan (HARP) Adult Behavioral Health Home and Community Based Services (HCBS) Short Term Crisis Respite regulations.

Requirements

Three to five years of management experience working in a social service or related setting.
Excellent interpersonal skills.
Ability to interact professionally with staff, consumers, and other stakeholders.
Ability to assess priorities and manage a variety of activities in a time-sensitive environment, meet deadlines, and maintain attention to detail and quality.

Nice To Haves

Experience with Peer/Recovery services.
Qualified Health Professional credentials as a licensed social worker, alcoholism counselor, mental health counselor, or rehabilitation counselor.

Responsibilities

Coordinate the day-to-day activities associated with managing the Short-Term Crisis Respite program.
Supervise assigned staff in teaching individuals to view crises differently and use wellness tools to prevent future crises or reduce their intensity, supporting transitions back to permanent residential settings.
Ensure a friendly, safe, and supportive home-like environment.
Collaborate and coordinate with clinical treatment providers and care coordinators to determine whether care should continue and recommend modifications to individuals’ Plans of Care.
Establish working relationships with Managed Care Companies and obtain authorization for services as needed.
Supervise staff in the day-to-day implementation of high-quality program services.
Interpret and implement HARP Adult Behavioral Health Home and Community Based Services Short Term Crisis Respite regulations, including ensuring an HCBS assessment is completed and length-of-stay limitations are followed.
Provide oversight of the Plan of Care.
Ensure staff receive the training and support needed to meet performance expectations.