Program Director

Felton Institute•San Francisco, CA

2d•Onsite

About The Position

The Program Director leads the Supportive Services Programs at The Essex and Zygmunt Arendt, serving tenants at both sites. Under the supervision of the Division Director, this role provides program structure and oversight, supervises team members, and coordinates closely with property management partners on compliance, governance, and operations. The programs provide on-site clinical case management, wellness support, and behavioral health services to formerly unhoused adults with co-occurring mental health, substance use, and medical needs, helping tenants maintain stable housing and access resources. The position oversees service delivery, planning, recordkeeping, contract compliance and deliverables, fiscal oversight, staff administration, and quality improvement. It works with agency leadership, the Department of Homelessness and Supportive Housing, property management, and other stakeholders to meet program needs and objectives. The Program Director also supports multidisciplinary teams through consultation, cross-training, and team building, and provides crisis intervention and management to help prevent eviction and hospitalization. The role represents Felton in internal and external stakeholder, provider, and funder meetings and participates in ongoing training opportunities.

Requirements

Master’s degree or higher in Social Sciences, Psychology, Public or Health Administration, or a closely related human services field.
2–4 years of experience providing mental health services to people with serious mental health challenges, substance use, and homelessness.
Strong recovery-model approach to care and ability to form therapeutic relationships with clients from diverse backgrounds, including people underserved by traditional care models.
Solution-focused care planning and conceptualization skills in multidisciplinary teams and with external agency partners and individuals.
Proficiency in Microsoft applications, performance data management, and navigating EHR systems.
Ability to work under pressure while meeting multiple deadlines.
Strong verbal and written communication skills and attention to detail.
Ability to initiate and prioritize tasks and projects and follow through.
Strong interpersonal and time-management skills.
Ability to build a strong, thriving, and vibrant program.
Ability to work in a fast-paced environment.

Nice To Haves

Experience with AVATAR and CIRCE EHR systems.

Responsibilities

Oversee program service delivery, planning, and recordkeeping under the direction of the Division Director.
Ensure accountability for outcome objectives, contract deliverables, and fiscal oversight.
Manage and administer staff and ensure related contract documents are kept up to date.
Conduct evaluations and monitor compliance with Felton and county contracts.
Work with agency leadership to monitor program needs and budgets and participate in agency meetings.
Initiate and communicate actions needed to drive program deliverables.
Oversee supportive services programs in collaboration with the Department of Homelessness and Supportive Housing and property management.
Conduct Continuous Quality Improvement activities, including developing and tracking systems for contract performance, compliance, program efficacy, and quality of care.
Supervise and oversee supportive services teams.
Support multidisciplinary team compliance with program protocols and best practices through consultation, cross-department training, and team building.
Provide crisis intervention and management to prevent eviction and hospitalization, collaborating with the clinical team to facilitate involuntary hospitalization when necessary.
Participate in Felton training opportunities, including development of specializations in evidence-informed treatments and practices.
Represent Felton in internal and external stakeholder, provider, and funder meetings.
Perform other duties as assigned.