Program Director

Liberty Resources•Cortland, NY

About The Position

Liberty Resources is hiring a Program Director to administer, oversee, and evaluate its Center for Brain Injury and Rehabilitation programs, including the licensed home care service agency (LHCSA), traumatic brain injury services, residential services, and home and community support services. The role provides leadership across program operations, admissions and referrals, staffing, regulatory compliance, quality improvement, billing coordination, and program development, with the goal of delivering high-quality, effective, and efficient services. The Program Director supervises and develops staff, oversees participant admissions and transitions, maintains program and clinical records, monitors compliance, and coordinates with service providers, hospitals, managed care organizations, families, and referral sources. The position also conducts quality and operational reviews, prepares required reports, contributes to budget and resource planning, and helps ensure facilities meet health, safety, and regulatory standards. Emergency situations may require flexibility in work hours and assignment.

Requirements

Qualifying credential or degree: Registered Nurse, Registered Occupational Therapist, Registered Physical Therapist, Licensed Speech-Language Pathologist, Certified Special Education Teacher, Certified Rehabilitation Counselor, Master’s of Social Work, Master’s or Doctorate of Psychology, or at least a bachelor’s degree in a related human services, rehabilitation, healthcare, social work, psychology, counseling, or nursing field.
For candidates qualifying through a bachelor’s degree in a related field, at least three years of relevant experience in TBI/disability services, including case management, service coordination, or brokering community-based services; functional assessment of ADLs/IADLs and treatment or service-plan development; supporting people with disabilities to improve independence or community-living skills; and habilitation, day-program, vocational, residential, or community-based rehabilitative services.
Experience in interdisciplinary rehabilitative management of head-injured and neurologically impaired populations.
Valid driver’s license and access to reliable transportation.
Strong organizational, clinical, operational, and interpersonal skills.
Ability to read and interpret regulations, communicate verbally and in writing, and manage multiple program priorities.
Working knowledge of people with physical and cognitive disabilities, community-based service delivery, rehabilitation services, and program operations.
Initiative, sound judgment, industry, and comprehensive understanding of staff procedures, quality improvement, regulatory requirements, and interdepartmental relationships.
Excellent verbal and written communication skills.
Physical agility for activities including walking, running, bending, stooping, climbing stairs, kneeling, crouching, reaching, sitting, and twisting; may need to lift more than 50 pounds as needed.

Nice To Haves

Experience with HCBS/TBI Waiver, LHCSA, Medicaid billing, quality assurance, regulatory compliance, program operations, and staff supervision is strongly preferred.

Responsibilities

Directly supervise, coach, support, and evaluate assigned supervisory, clinical, operational, and support staff; ensure supervision documentation and annual evaluations are completed.
Assist with recruitment, selection, onboarding, orientation, assignment, development, and retention of program staff.
Track staff training, certification, in-service, and competency requirements and follow up on compliance.
Advise leadership on promotion, assignment, review, and discharge of program participants and staff as needed.
Provide input on division and program policies, procedures, and workflows, and keep practices aligned with public policy and regulatory changes.
Assist in developing, implementing, and evaluating program expansions, service enhancements, and new initiatives.
Review referral information for admission suitability and facilitate interviews, tours, and orientation for prospective participants and families as applicable.
Oversee admissions, transfers, and discharges, including intake coordination and record setup.
Ensure clinical, medical, case management, and program records are established, maintained, and monitored according to agency, waiver, payer, and regulatory requirements.
Develop and maintain relationships with service providers, hospitals, managed care organizations, community organizations, families, and referral sources.
Conduct quality improvement reviews, quality assurance inspections, chart audits, and operational reviews; collect input and prepare required reports.
Prepare statistical, financial, utilization, and narrative reports for leadership and relevant regulatory, funding, payer, and agency bodies.
Ensure the physical plant meets health and safety codes, regulatory requirements, and agency continuous quality improvement standards; liaise with maintenance, cleaning services, and vendors as needed.
Oversee and coordinate LHCSA, residential, and other assigned staffing schedules, including coverage planning and staffing-gap resolution when the Scheduling Coordinator is absent.
Participate in agency-wide incident review and quality improvement processes and ensure follow-up actions are completed.
Provide input into program budgets, operational planning, and resource allocation.
Respond to emergencies, which may require flexibility in work time and assignment.