Program Director

Cross Country Healthcare • Alameda, CA

53d • $85,000 - $110,000

About The Position

The Program Director provides strategic and operational leadership for the PACE (Program of All-Inclusive Care for the Elderly) center within an assigned region. The role ensures high-quality, coordinated, person-centered care consistent with PACE requirements and organizational goals. It oversees program operations, drives year-over-year improvements, manages budgets and performance metrics, and ensures compliance with federal, state, and local regulations applicable to the PACE model.

The Program Director leads the local Program Support Team and collaborates with executive leadership, internal departments, community providers, partner organizations, and regulatory agencies. The position is responsible for team development, participant satisfaction, quality and compliance oversight, operational performance, program reporting, and continuous improvement.

Requirements

• At least 6 years of experience in healthcare operations, program management, or related service delivery roles.
• At least 4 years of leadership experience with operational oversight and full P&L responsibility.
• Proven success managing complex healthcare programs and achieving financial, operational, and strategic goals.
• Strong knowledge of healthcare service delivery models, compliance standards, and regulatory requirements.
• Experience conducting client visits, satisfaction reviews, and service quality assessments.
• Proven success in client relationship management, account growth, and cross-functional team leadership.
• Strong collaboration skills with sales, operations, and account management teams.
• Excellent communication, interpersonal, negotiation, and presentation skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to lead teams in fast-paced, high-accountability environments while maintaining operational quality and performance standards.
• Proficiency in Microsoft Office Suite and comfort using virtual collaboration platforms such as Microsoft Teams and Zoom.
• High school diploma or equivalent required, or an equivalent combination of education and experience to successfully perform the essential functions of the job.

Nice To Haves

• Prior experience managing PACE program accounts or home care operations.
• Experience working in start-up or turnaround environments.
• Familiarity with MSP/VMS technology systems.
• Bachelor’s degree in business, healthcare, or a similar discipline.

Responsibilities

• Provide strategic leadership and operational oversight of the local Program Support Team, aligning its work with organizational goals and program objectives.
• Develop and implement strategic plans for PACE operations, including participant growth, service quality, operational efficiency, and regulatory compliance.
• Collaborate with executive leadership to align program goals with organizational strategy and community health needs.
• Work with implementation and cross-functional internal teams to ensure alignment with PACE program model requirements.
• Lead, mentor, and develop the Program Support Team through coaching, performance management, and professional development.
• Set performance expectations and promote accountability, responsiveness, and high-quality service delivery.
• Oversee daily program support operations, ensuring timely deliverables, accurate documentation, and operational consistency.
• Facilitate cross-functional communication to support coordinated, participant-centered care.
• Drive participant satisfaction through high-quality care coordination, responsiveness, and effective communication.
• Conduct regular participant and family visits to assess satisfaction, identify service gaps, and implement improvements.
• Monitor and evaluate KPIs, including participant satisfaction, health outcomes, service utilization, and operational efficiency.
• Ensure compliance with CMS, state, and PACE-specific regulatory and licensing requirements.
• Lead audits, quality reviews, and risk assessments; identify gaps and implement corrective action plans.
• Maintain readiness for internal and external audits and adherence to organizational and regulatory standards.
• Build relationships with community providers, partner organizations, and regulatory agencies to support program growth and integration.
• Collaborate with internal stakeholders on care planning, coordination, and documentation.
• Oversee program reporting, including performance reports, KPIs, and updates for executive leadership, board members, and regulatory agencies.
• Serve as a key contact for internal and external stakeholders regarding program performance and initiatives.
• Stay informed about industry trends, policy changes, and best practices in elder care and managed care delivery.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Voluntary insurance
• 401(k) plan
• Tuition assistance
• Pet insurance
• Wellness options through Burnalong, including online classes and programs and local gym access
• Company-provided laptop, monitor, keyboard, mouse, and headset for use during employment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED