Program Director - 2008576

Catholic Charities, Archdiocese of New York•New York, NY

16d•$85,000 - $90,000•Onsite

About The Position

The Program Director provides administrative and programmatic leadership for Catholic Charities’ Feeding Our Neighbors (FON), an emergency food services program serving vulnerable New Yorkers. The role oversees food inventory and management, warehousing and distribution, food quality control, and operational support for an extensive third-party emergency food pantry network across New York City, Westchester County, and parts of the Lower Hudson Valley. The position manages the program’s food budget and special initiatives addressing food insecurity, leads a dedicated team, and collaborates with community partners to secure resources. The Program Director oversees day-to-day operations for more than 38 pantries and Hub operations, as well as SNAP and case management services. The position develops operational protocols, manages program staff and volunteers, oversees budgets and funding requirements, and coordinates data collection and performance metrics. It also identifies unmet community needs, organizes parish and community initiatives, advocates for equitable access to resources, and maintains knowledge of hunger-related issues and policy. This is a full-time, non-exempt position based at the Bronx Center, 402 East 152nd Street, Bronx, New York. Typical hours are 9:00 a.m. to 5:00 p.m., Monday through Friday. Additional hours, holidays, and weekends may be required to meet program deadlines or client needs. Site visits and outreach take place approximately 50% of the time, and participation in events, meetings, and forums takes place at least 25% of the time.

Requirements

Master’s degree in social services, nonprofit management, or a related field.
At least 3 years of experience in food-related inventory management and logistics.
At least 5 years in a management role, with demonstrated ability to manage staff in a high-volume, fast-paced environment.
Familiarity with state and local health requirements for safe food handling and operations.
Familiarity with and compassion toward poverty- and hunger-related public policy.
Ability to collaborate with diverse stakeholders, including community members, organizations, and government agencies.
Experience with budget and grants management.
Ability to handle multiple complex tasks, including statistical analysis.
Strong organizational, communication, and time-management skills.
Excellent interpersonal, verbal, written, communication, and public-relations skills.
Some knowledge of New York City resources and public benefits.
Ability to travel throughout Manhattan, Staten Island, the Bronx, and Upper Counties.
Computer proficiency in MS Word, Excel, and PowerPoint.

Nice To Haves

Bilingual English/Spanish.

Responsibilities

Oversee day-to-day operations of more than 38 pantries and Hub operations.
Provide oversight and guidance for the SNAP program and case management services.
Oversee warehousing, distribution, ordering, logistics, quality control, inventory control, and data collection.
Develop and implement operational protocols and procedures to improve efficiency, warehousing, distribution, and forecasting; streamline operations and minimize waste.
Directly supervise the FON Management Team.
Recruit, train, and supervise staff and volunteers, and ensure appropriate staffing levels.
Foster a positive, inclusive, and supportive work environment emphasizing teamwork and service excellence.
Manage the program budget, described as approximately $5 million, from government contracts, foundation grants, and private funds.
Oversee quarterly expenditures, particularly food-spending allocations by program.
Manage and assist with funding applications and reporting requirements.
Coordinate and analyze data collection, contract deliverables, and annual metrics.
Identify unmet needs throughout the Archdiocese of New York and organize parish- and community-based initiatives, training, and workshops for community leaders.
Advocate for underserved populations and equitable access to resources.
Develop working knowledge of issues, trends, and legislative activity related to hunger and food nutrition.
Conduct site visits and outreach, participate in special events, meetings, and forums, and travel throughout Manhattan, Staten Island, the Bronx, and Upper Counties.