Program Director

Childrens Rescue Fund • New York, NY

23d

About The Position

The Program Director is responsible for the day-to-day management of the program in accordance with regulatory and contractual requirements and organizational standards. The role oversees program effectiveness, multidisciplinary teams, service delivery, staff performance and development, fiscal and facility operations, program metrics, continuous quality improvement, reporting, and community relations.

The Program Director monitors program goals and DHS performance targets, develops strategies to meet those targets, and leads quality improvement activities and audits to ensure compliance with organizational and governmental or funder standards. The Director collaborates with administrative, facilities, quality assurance, human resources, fiscal, and program teams to support effective operations and service delivery to families.

The role may require long hours and a varied schedule, travel among locations throughout the New York City area, and lifting and moving objects weighing up to 30 pounds several times a week. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Master’s degree in Social Work from an accredited college or university.
• NYS licensure as an LCSW or LMSW.
• At least four years of human services experience.
• At least two years of managerial and supervisory experience, with demonstrated professional progression in supervision and program management.
• Excellent analytical, evaluative, and human service management skills.
• Excellent organizational and supervisory skills.
• Excellent oral and written communication skills and strong interpersonal skills.
• Proficiency in MS Office, Outlook, Excel, PowerPoint, and Adobe.
• Ability to work long hours and a varied schedule as required.
• Ability to travel throughout various locations in the New York City area.
• Ability to lift and move objects weighing up to 30 pounds several times a week, with reasonable accommodations as applicable.

Nice To Haves

• Experience with multi-problem families and/or individuals.

Responsibilities

• Monitor program effectiveness to ensure the program achieves goals and targets defined by DHS.
• Manage multidisciplinary program teams and ensure integrated service delivery to families.
• Ensure program staff implement procedures and policies that support quality service provision.
• Collaborate with the Administrative Manager and/or Director of Administration on annual operating budgets, review monthly expense reports, and ensure expenditures remain within budget parameters.
• Ensure billing reports are submitted on time and collaborate with the fiscal department to support timely responses to billing inquiries and correction requests.
• Review and approve purchase requisitions and ensure expenditures comply with organizational procurement procedures.
• Collaborate with the Regional Director of Facilities/Operations to ensure facilities comply with applicable ECB, DOB, FDNY, and other regulations.
• Collaborate with the Regional Director of Facilities/Operations to help the program meet a 95% occupancy rate.
• Monitor unit work orders and complaints and ensure operations teams respond in a timely manner.
• Monitor and analyze reports and dashboards to ensure annual program goals and targets are met.
• Monitor DHS performance metrics and collaborate with managerial and supervisory staff to develop strategies for meeting them.
• Lead implementation of continuous quality improvement activities.
• Develop systems, processes, and tools to help programs meet or exceed governmental and funder standards.
• Conduct program audits to ensure compliance with organizational and governmental or funder standards.
• Collaborate with the Senior Director of Quality Assurance and Program Development to analyze internal and external audit findings and establish improvement measures.
• Lead or participate in CQI projects and committees.
• Submit accurate and timely reports to the organization and regulatory agencies as required.
• Hire, train, coach, and support direct reports; provide ongoing performance feedback and reviews in accordance with organizational policies.
• Ensure staff receive required training for effective performance and client service delivery.
• Collaborate with Human Resources to address staff performance issues.
• Promote collaboration and effective communication among staff and departments by developing interdisciplinary teams to achieve organizational goals.
• Establish liaisons with community agencies to maintain service linkages for families.
• Participate in local community meetings and serve as a liaison with community members and representatives.
• Travel throughout various locations in the New York City area.
• Lift and move objects weighing up to 30 pounds several times a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager