Program Director

POSTGRADUATE CENTER FOR MENTAL HEAL•New York, NY

2d•$89,307 - $89,307•Onsite

About The Position

The Program Director is a senior manager responsible for maintaining a residence in compliance with applicable standards established by the NYS Office of Mental Health, NYC Department of Health and Mental Hygiene, NYC Department of Homeless Services, and/or the U.S. Department of Housing and Urban Development. The position is responsible for the residence’s clinical, operational, and financial functions, including quality case management and resident care, comprehensive case records, direct-care staff leadership and supervision, facility maintenance, crisis response, and administrative reporting. The Program Director oversees social and clinical services and building operations, supervises program staff and shared clinical/program services staff, and remains in contact with on-duty staff by cell phone 24 hours a day. The role also ensures appropriate resident medical and psychiatric plans, maintains regulatory compliance and facility credentials, oversees rental collection and accounting, and manages facility maintenance and spending. The position reports to the Regional Director for assigned duties and compliance updates.

Requirements

A master’s degree in a mental health discipline or related field is required for Licensed Housing.
For Supported Housing, a bachelor’s degree in a mental health discipline or related field and five years of related experience are required.
At least five years of residential management experience in the mental health field.
Computer literacy, including knowledge of Microsoft Office, spreadsheets, and publishing software.
Knowledge of Paycom, Microsoft Office, Foothold AWARDS, LIHTC compliance where applicable, CPR/First Aid, and applicable NYS OMH housing regulations and guidelines and/or NYC DOHMH OPRE standards.
Excellent oral and written communication skills.
Strong organizational and system-tracking skills.
Excellent judgment, basic math skills, and attention to detail.
Ability to work proactively, solve problems, think critically and strategically, manage time effectively, and manage and minimize agency risk.
Ability to engage the resident population and appropriately assess and respond to crises.
Ability to demonstrate flexibility, creativity, and initiative; handle multiple tasks and shift between responsibilities.
Ability to teach, train, and supervise others in mental health case management services.
Ability to work effectively with others and demonstrate conflict-resolution skills.

Responsibilities

Oversee all social and clinical services and building operations.
Directly supervise program staff and shared clinical/program services staff; conduct weekly or as-needed individual supervision meetings with Residential Counselors, Case Managers, and Front Desk Counselors.
Remain in contact with on-duty staff by cell phone 24 hours per day.
Hire all program staff.
Ensure residents follow appropriate psychiatric and medical plans; approve individual service plans.
Integrate the Health Care Coordinator’s services with other program and case management services.
Maintain case records in accordance with regulatory requirements; review and sign off on records as indicated; approve admission and discharge summaries.
Ensure counselors complete paperwork in a timely and thorough manner.
Conduct and participate in case conferences.
Design and implement a quality assurance and utilization review plan; monitor compliance and report regularly to the Regional Director.
Report untoward incidents and direct incident follow-up.
Investigate and address resident complaints and grievances; prepare related written correspondence and notifications.
Keep PCMH Administrators and Managers informed about significant facility events and issues.
Conduct internal audits of clinical case records, financial records, and other program documentation to ensure regulatory compliance.
Maintain facility licenses, accreditation, and certifications; monitor compliance with applicable safety and health codes.
Maintain productive working relationships with provider groups and referral sources.
Adhere to and facilitate staff adherence to personnel and residential policies and procedures.
Conduct regular in-service training and ensure case managers and counselors are properly trained in counseling techniques, emergency procedures, and crisis intervention.
Ensure staff receive first aid training and that case managers’ and counselors’ required credentials are on file.
Supervise collection and submission of rental payments and receipts, and ensure proper accounting documentation of rental income.
Meet occupancy and collection objectives set by Administration.
Enforce lease and lease-rider terms and conditions and direct evictions.
Oversee facility maintenance, including repairs, preventative maintenance, and work performed by outside vendors.
Monitor petty cash spending and documentation.
Where applicable, help ensure compliance with LIHTC requirements, including helping residents obtain required documentation.
Perform other duties consistent with program goals and objectives as assigned by the Regional Director or Director of Residential Services.