PROGRAM DIRECTOR

Valeris•Remote, North Carolina, NC

91d

About The Position

The Program Director provides strategic leadership, operational oversight, administration, and overall management of a portfolio of patient services, including market access reimbursement support, affordability programs, and related patient support services. The role ensures successful delivery across programs, with a focus on patient experience, client satisfaction, compliance, quality, and operational excellence. The Program Director leads, mentors, and develops Program Managers, Supervisors, Care/Case Managers, and other operational personnel. The role is accountable for achieving client KPIs, regulatory requirements, quality standards, and financial objectives; overseeing day-to-day operations; managing risks; and driving efficiencies through technology, automation, and best practices. As the primary client-facing leader, the Program Director serves as the strategic contact for pharmaceutical manufacturer clients and other stakeholders. The role leads governance meetings and executive-level updates, manages escalations, develops client relationships, and supports program enhancements, business growth, new implementations, service expansions, and contract renewals. It also oversees budgets, resource allocation, compliance and audit readiness, and cross-functional collaboration. Data and analytics are used to guide decisions, improve performance, and deliver measurable value to clients and patients.

Requirements

8–10 years of experience working at a market access and/or patient affordability vendor, specialty pharmacy, pharmaceutical company, or healthcare industry partner, including previous management experience.
Advanced problem-solving skills and ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies.
Confidence, integrity, enthusiasm, executive presence, and a personality suited to a fast-paced, energetic, proactive organization; strong work ethic.
Ability to manage direct and indirect reports.
Ability to coach, mentor, and delegate in a team environment where the majority of the team reports to the role.
Exceptional verbal, written communication, and presentation skills for internal and external clients.
Ability to build strong relationships with peers, colleagues across the organization, and senior leadership.
Excellent interpersonal skills and ability to influence without explicit authority.
Thorough understanding of business operations and processes.
Proven leadership experience in patient services, market access, reimbursement support, hub operations, or specialty pharmacy environments.
Strong client management, operational leadership, and strategic planning capabilities.

Nice To Haves

BA/BS degree preferred.
Flexibility to travel as needed is preferred, though travel is described as very minimal.
Typing speed of at least 35 words per minute with 97% accuracy is preferred.

Responsibilities

Provide strategic and operational leadership for a portfolio of HUB and affordability programs.
Lead and develop teams through coaching, training, and performance management.
Ensure assigned programs meet client SLAs and KPIs, quality standards, and compliance requirements.
Serve as the primary escalation point for operational, client, and patient-related issues.
Build and maintain client relationships through regular business reviews and governance meetings.
Analyze program performance metrics and implement corrective actions and continuous improvement initiatives.
Oversee program budgets, staffing models, forecasting, and resource planning.
Partner with internal departments on system enhancements, program launches, and operational readiness.
Ensure compliance with applicable regulatory, privacy, and industry requirements, including HIPAA, FDA, and manufacturer-specific guidelines.
Support business development through client presentations, RFP responses, and planning for new program implementations.
Drive innovation and operational excellence through process optimization, automation, and technology-enabled solutions.
Maintain a patient-centric approach while balancing client objectives, operational efficiency, and financial performance.
Oversee workforce planning, recruitment, onboarding, succession planning, and team development.
Provide executive-level program updates, lead governance meetings, manage client escalations, and develop action plans.
Oversee compliance and audit readiness and collaborate with technology, finance, quality, compliance, pharmacy, and patient services teams.
Use data and analytics to support decision-making, improve operational performance, and demonstrate value.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
Telehealth and Employee Assistance Program (EAP) services.
Company match on Health Savings Account contributions.
Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.
Paid Time Off (PTO) and Sick Leave.
Nine paid holidays plus two floating holidays.
Opportunities for advancement and personal and professional growth.
A challenging, stimulating work environment that encourages new ideas.
Inclusive workplace and mission-driven culture.