Program Director

Intuitive Health•Raleigh, NC

7d•Hybrid

About The Position

About Intuitive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com. About UNC Health UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 20 hospitals and more than 900 clinics along with the clinical patient care programs of the UNC School of Medicine. It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. UNC Health provided more than $800 million in Uncompensated Charity Care during the past five years. Our hospitals have received numerous awards and recognition for quality care, patient safety, and the overall patient experience.

Requirements

Bachelor’s degree required
Minimum of 7 years’ experience within the healthcare sector
Minimum of 3 years' experience in healthcare management required
Alignment with our core values and ability to lead through servant leadership
Strong, clear, and precise verbal and written communication skills
Strong communication & relationship management skills
Ability to work collaboratively across multiple organizations
Solid understanding of Healthcare Operations
Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections.
Highly motivated individual with demonstrated initiative, independence, and curiosity
Self-driven, with an ability to work well under pressure and respond to shifting priorities
Ability to manage multiple projects simultaneously

Nice To Haves

Master's/MBA preferred
RN license preferred
experience with multi-site management is preferred

Responsibilities

Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to:
Complete P&L responsibility for the facility(s)
Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
Coordination and integration of Provider activities in concert with the Medical Director
Ensure operational procedures are consistently maintained in facility
Provide leadership and motivation to maintain patient oriented customer service culture
Responsible for maintaining facility operational metrics in accordance with benchmarks set
Coordination with hospital partner for clinical recruitment and training
Serve as cultural champion facility(s)
Management of facility department leadership staff for facility(s)
Participate in regulatory and accreditation preparedness and survey process
Participation in local marketing activities
Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team.
Participate in the budget development process with the Regional Vice President and Joint Operating Committee.
Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
Responsible for volume and center level growth.