Program Director

POSTGRADUATE CENTER FOR MENTAL HEAL•New York, NY

2d•$80,000 - $80,000

About The Position

The Program Director is a senior manager responsible for the clinical, operational, and financial functions of a residence in compliance with applicable standards set by the NYS Office of Mental Health, NYC Department of Health and Mental Hygiene, NYC Department of Homeless Services, and/or the United States Department of Housing and Urban Development. The role oversees social and clinical services, building operations, resident care and case management, staff supervision, records, crisis response, and administrative reporting. The Program Director supervises program staff and shared clinical/program services staff, hires program staff, and provides regular supervision and training. The position ensures that residents follow appropriate psychiatric and medical plans, approves individual service plans, and oversees case records, admissions and discharges, case conferences, quality assurance, utilization review, incident follow-up, and resident grievances. The role also oversees facility licensing and regulatory compliance, safety and health requirements, rental collection and accounting, occupancy objectives, lease enforcement, facility maintenance, vendor work, and petty cash. Where applicable, the Program Director supports compliance with LIHTC requirements. The position performs other duties consistent with program goals as assigned by the Regional Director or Director of Residential Services.

Requirements

For Licensed Housing: minimum Master’s degree in a mental health discipline or related field.
For Supported Housing: minimum Bachelor’s degree in a mental health discipline or related field and five years of related experience.
Minimum five years of residential management experience in the mental health field.
Computer literacy, including knowledge of Microsoft Office, spreadsheets, and publishing software.
Knowledge of Paycom, Microsoft Office, Foothold AWARDS, LIHTC compliance where applicable, CPR/First Aid, and applicable NYS OMH housing regulations, NYS OMH Supported Housing Guidelines, and/or NYC DOHMH OPRE Standards.
Excellent oral and written communication skills.
Strong organizational and system-tracking skills.
Excellent judgment and basic math skills.
Detail-oriented, proactive, and able to problem-solve, think critically and strategically, manage time effectively, and manage and minimize agency risk.
Ability to engage the resident population and appropriately assess and respond to crises.
Ability to demonstrate flexibility, creativity, and initiative; handle multiple tasks and shift between responsibilities; teach, train, and supervise others in mental health case management services; and work effectively with others using conflict-resolution skills.

Responsibilities

Oversee social and clinical services and building operations.
Directly supervise program staff and shared clinical/program services staff; remain in contact with on-duty staff by cell phone 24 hours per day.
Conduct weekly or as-needed individual supervision meetings with Residential Counselors, Case Managers, and Front Desk Counselors.
Hire all program staff.
Ensure residents follow appropriate psychiatric and medical plans and approve individual service plans.
Integrate Health Care Coordinator services with other program and case management services.
Maintain case records in accordance with regulatory requirements; review records and sign off as indicated; approve admission and discharge summaries.
Ensure counselors’ paperwork is completed thoroughly and on time.
Conduct and participate in case conferences.
Design and implement a quality assurance and utilization review plan; monitor compliance and report regularly to the Regional Director.
Report untoward incidents and direct incident follow-up.
Investigate and address resident complaints and grievances.
Prepare written correspondence and notifications on resident-related issues.
Keep PCMH Administrators and Managers informed of significant facility events and issues.
Conduct internal audits of clinical case records, financial records, and other program documentation for regulatory compliance.
Maintain facility licenses, accreditation, and certifications.
Monitor compliance with applicable safety and health code requirements.
Maintain productive working relationships with provider groups and referral sources.
Adhere to and facilitate staff adherence to personnel and residential policies and procedures.
Conduct regular in-service training and ensure case managers and counselors are trained in counseling techniques, emergency procedures, and crisis intervention.
Ensure staff receive first aid training and that case managers and counselors have required credentials on file.
Supervise collection and submission of rental payments and receipts, and ensure proper accounting documentation of rental income.
Meet occupancy and collection objectives set by Administration.
Enforce lease and lease rider terms and conditions and direct evictions.
Oversee facility maintenance, including repairs, preventative maintenance, and work performed by outside vendors.
Monitor petty cash spending and documentation.
Where applicable, help ensure LIHTC regulatory compliance, including assisting residents in obtaining required documentation.
Perform other duties consistent with program goals and objectives as assigned by the Regional Director or Director of Residential Services.