Program Director

Big Bang Enterprises • Coral Gables, FL

2d • $100,000 - $120,000 • Remote

About The Position

The Program Director will act as the central strategic partner for T-ROC, working closely with T-ROC Executive Leaders and Directors to ensure the national brand program aligns with corporate strategies, meets performance expectations, adheres to compliance thresholds, and fulfills all Service Level Agreements (SLAs). This role involves daily and weekly partnership actions focused on performance alignment, field execution, strategic reviews, and managing agreement guidelines to maintain operational integrity. The position also focuses on enterprise-level continuous improvement and adapting to dynamic KPIs.

Requirements

• Executive-level relationship builder with exceptional communication skills.
• Ability to seamlessly connect corporate execution goals with vendor management structures.
• 3–5+ years of progressive third-party channel leadership, territory management, or field sales operations experience.
• Experience ideally within telecommunications or technology sectors.
• Strong executive presentation and interaction skills, up to and including C-level.
• Ability to conduct meetings and train others on managing complex relationships and sales/customer experience engagements.
• Successfully sell complete solutions by differentiating the program brand from the competition.
• In-depth understanding of and experience with Wireless and Wireline products, services, processes, and systems.
• Proven ability to deliver results in a fast-paced environment.
• Ability to balance multiple, highly complex, cross-functional projects/initiatives of varying priority.
• Accomplished leader capable of driving high performing teams to achieve results.

Nice To Haves

• Master's degree
• Proven track record of building positive relationships with clients and internal partners for mutual success.
• Demonstrated strength in data driven analytics and decision making.
• Demonstrated experience successfully managing multiple dynamic priorities simultaneously.

Responsibilities

• Act as the central strategic partner for T-ROC.
• Work closely with T-ROC Executive Leaders and Directors to guarantee national brand program alignment with overarching corporate strategies.
• Drive performance expectations and ensure compliance thresholds are met.
• Fulfill all Service Level Agreements (SLAs).
• Conduct weekly syncs with T-ROC Directors to review performance commitments, create strategic business plans, and drive alignment with field teams.
• Review national staffing health, open territory pipelines, National TFL execution, and visit expectations.
• Resolve systemic roadblocks.
• Lead Quarterly Strategic Reviews (QBRs) with T-ROC President of Sales and Area Directors to evaluate contract health and navigate national retail strategy pivots.
• Facilitate Monthly Business Reviews (MBRs) by presenting and evaluating cross-regional KPI dashboards to T-ROC leaders and analyzing system compliance.
• Drive the program's operational integrity by enforcing strict adherence to contractual SLAs, performance execution, staffing expectations, training, and brand mandates.
• Collaborate with T-ROC leadership to engineer and scale strategic performance drivers across the national vendor organization.
• Partner with Area Directors to immediately pivot the field team’s focus when performance commitments are modified or performance targets increase.

Benefits

• Competitive salary and benefits package.
• Access to professional development and career growth opportunities.
• Collaborative and supportive work environment that values innovation and excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Director