Program Director

Beacon Specialized Living•Flint, MI

6d•$65,000 - $80,000•Onsite

About The Position

The Program Director oversees assigned Beacon locations to ensure company goals, budgets, and clinical effectiveness targets are met. The role supports Care Team Managers by ensuring adequate staffing and resources for high-quality care, keeps department heads informed of staffing, compliance, and operational concerns, and plans and co-chairs monthly staff meetings. The Program Director applies company policies and procedures consistently, monitors Care Team Managers’ workloads, reviews incident reports for timely regulatory submission, communicates with regulatory agencies, and assists the compliance department with corrective action plans. The role also manages census, leave of absence and per diem figures, payroll costs, and EBITDA targets; oversees time-and-attendance reporting, staffing, new employee orientation, and training compliance; addresses personnel matters with HR, Compliance, and Executive Leadership; provides performance-review feedback; and manages the DSP leveling program. The Program Director ensures individuals receive protection and personal care and participate in skill-building activities, maintains accurate records, and audits location operations. Duties must comply with company policies, accreditation standards, state and federal licensing requirements, HCBS guidelines, and contractual and regulatory requirements. The role supports Beacon’s mission and I CARE values: Integrity, Compassion, Advocacy, Respect, and Excellence. This is a full-time, on-site role that requires regular rotation among Beacon locations within the assigned caseload and up to 80% day travel. Work takes place in residential home settings and community locations. The role may involve working with individuals who have psychosocial, behavioral, or acute or chronic health needs, potential exposure to infectious disease and aggressive behavior, and environments that may not be barrier-free. Universal precautions are required. The position may be scheduled on any day or time, including holidays, and may be reassigned to other Beacon locations as needed. The position requires frequent movement and stationary work, lifting and carrying objects up to 50 pounds, climbing stairs, and assisting with transfers that may require strength to help lift an individual weighing up to 250 pounds. Duties may include meal preparation, laundry, grocery shopping, cleaning, computer and office-equipment use, medication distribution, and verbal and physical interventions recommended by the Crisis Intervention System. The employee must be able to communicate continuously with team members and meet the stated visual, hearing, dexterity, and English-language requirements. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Bachelor’s degree required.
At least two years of prior management or supervisory experience in a residential care environment.
Effective oral and written communication skills.
Strong computer skills and ability to use office equipment, including BSLS systems.
Attention to detail and ability to multitask.
Valid driver’s license.
Proficiency in reading and writing English.
Approval by state, federal, and government entities to work within BSLS programs.
Ability to meet the physical demands of the position, including lifting and carrying objects up to 50 pounds, climbing stairs, and assisting with transfers requiring strength to help lift an individual weighing up to 250 pounds.
Ability to perform verbal and physical interventions recommended by the Crisis Intervention System.
Ability to work at different Beacon locations and be scheduled any day or time, including holidays, as needed.

Nice To Haves

A degree in human services, social work, psychology, public health, healthcare management, or business administration is preferred.

Responsibilities

Ensure company goals, budget targets, and clinical effectiveness targets are met at assigned locations.
Apply and deploy company policies, procedures, and care practices consistently and comply with regulatory requirements.
Review incident reports, submit them for approval, and ensure timely submission to regulatory agencies.
Ensure work injury reports are entered accurately and promptly when needed.
Keep individual and employee records secure, confidential, current, and accurate; meet reporting requirements and monitor plans and quality.
Conduct ongoing audits and routine inspections of location operations, and cooperate with regulatory bodies during inspections, investigations, or inquiries.
Support and supervise Care Team Managers to ensure adequate staffing and resources for high-quality care; monitor their workload.
Ensure personal-care logs and daily documentation are accurate and timely, medication administration records are accurate, and individuals receive appropriate protection and personal care.
Ensure individuals participate in skill-building and community activities; attend individual functions and maintain regular interaction.
Assist with individual assessments, placements, transfers, and discharges.
Keep department heads informed about staffing, compliance, and operational concerns, and collaborate with leadership.
Communicate with licensing consultants and external agencies to resolve issues; lead responses to investigations and facilitate access to requested information.
Assist the compliance department with responses, correspondence, and corrective action plans.
Address personnel issues in coordination with HR, Compliance, and Executive Leadership; assist staff with training and tuition-reimbursement processes.
Plan, attend, and co-chair monthly staff meetings, coordinate agendas, and ensure documentation is filed.
Ensure new employee orientation is completed and monitored; enforce training compliance and provide monthly reports.
Collaborate with Care Team Managers, Recruiters, and Trainers to achieve full staffing; manage staffing needs, interviewing, placement, and training of Care Team Managers.
Manage census, leaves of absence, per diem rates, payroll costs, and EBITDA targets; support Care Team Managers with financial plans and budgets and ensure they understand budget reporting.
Monitor schedules and actual time worked to ensure accurate time-and-attendance reporting.
Provide Care Team Managers with feedback on semi-annual performance reviews.
Manage and promote the DSP leveling program at assigned locations.
Identify program improvements that enrich individuals’ needs and involvement; support Care Team Managers in achieving 5 Diamond status.
Ensure appropriate clinical actions maintain or improve individuals’ health, safety, and stability.