Program Director, Women's Health and Pediatrics

Baystate Health • Springfield, MA

22h

About The Position

Baystate Health, a mission-driven academic healthcare system is seeking a dynamic and strategic System Programs Director to lead program development, operational performance, and strategic growth across our regional Women’s Health and Pediatrics teams. This is a high-impact leadership role responsible for aligning strategy, quality, financial performance, and patient experience across multiple ambulatory sites, including: Springfield, MA Westfield, MA Northampton, MA Greenfield, MA Palmer, MA You’ll work closely with executive leadership, physician leaders, and operational teams to expand access to care, improve quality outcomes, and position the organization for the future of value-based healthcare.

Requirements

• Bachelor’s degree, required
• Minimum of seven years of leadership experience in a related field in a complex organization with demonstrated skill in strategic planning, organizational leadership, financial management including revenue cycle, operational change, project management and practice management, required
• Demonstrated experience with information management systems, clinical and business process redesign and use of information technology, required
• Strong interpersonal skills Builds relationships with staff, organizational leaders and medical staff across Baystate Health.
• Ability to work collaboratively and cooperatively
• Possesses the ability to work well with all levels of the organization from executive management to operations staff and is recognized as both a leader and team player
• Demonstrated leadership skills in leading a large group to successful outcomes
• Possesses excellent presentation, written and verbal skills

Nice To Haves

• Lean (QI) experience a plus

Responsibilities

• Drive Strategy & Growth Design and implement strategic plans to expand behavioral health services across the region
• Develop business plans and financial models to support new programs and initiatives
• Analyze market trends, referral patterns, and competitive dynamics to guide service line growth
• Lead Operational & Financial Performance Manage program performance, operational improvement initiatives, and financial outcomes
• Build budgets, monitor profitability, and identify opportunities to improve revenue cycle performance
• Help position the organization for evolving payment models such as Accountable Care Organization (ACO) environments
• Improve Quality & Patient Experience Lead quality and safety initiatives across behavioral health programs
• Monitor key performance metrics and implement improvement plans
• Create patient-centered care models that enhance access and satisfaction
• Build & Develop High-Performing Teams Partner with physician leadership to recruit, develop, and retain clinical and operational talent
• Mentor emerging leaders and foster a collaborative, mission-driven culture
• Align teams across sites with organizational goals and service line strategy
• Strengthen Community & Academic Partnerships Develop strategic partnerships with community organizations and healthcare partners
• Support academic and research initiatives including resident education and clinical training

Benefits

• Excellent Compensation
• High-quality, low-cost medical, dental and vision insurance
• Generous ETO
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of well-being activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager