Program Director II (Brain Injuries)

Vinfen • Haverhill, MA

19d

About The Position

Oversees the clinical, financial, and administrative operations of specified programs, ensuring compliance with standards and regulations established by funding sources. Ensures programs meet quality standards and provide value to the public. Directs program staff and operations, oversees clinical services and documentation, manages budgets and quality improvement, and supports people served, their families, and other stakeholders. The role includes on-call backup and on-site support when necessary, as well as maintaining the safety of program sites and compliance with medication protocols.

Requirements

• At least three years of experience in progressively responsible human services functions, including two years in a supervisory capacity.
• High school diploma or equivalent; in some cases, experience may substitute for academic training.
• Valid driver's license presented at hire; at least 21 years of age; a valid U.S. driver's license held for at least six months; and ability to pass a driver's screening background check.
• If using a personal vehicle, maintain adequate insurance and a safe driving record, subject to annual checks.
• CPR certification within two weeks of hire.
• First Aid certification within two weeks of hire.
• MAP certification within 150 days of hire.
• Safety Care certification within 90 days of hire.
• NET certification.
• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, and climb in a physically active role.
• Ability to lift at least 25 pounds using proper lifting techniques or a two-person lift.
• Ability to operate a computer and office equipment such as a calculator, copier, and printer.
• Ability to sit, reach, climb stairs, maneuver through narrow spaces or hallways, and assist clients with activities of daily living.
• Ability to remain stationary 50% of the time as needed, and to bend, reach, file, sit, stand, and move around the facility.
• Ability to speak, hear, and communicate with clients, staff, and external representatives.
• Close, distance, color, and peripheral vision; depth perception; and ability to adjust focus.
• Knowledge of human services relevant to the assignment and of operations management procedures and practices.
• Sensitivity to cultural, religious, racial, disability, and gender issues.
• Knowledge and use of advocacy techniques, communication and learning styles, organizational and strategic skills, and participatory and collaborative approaches.
• Knowledge of human, legal, civil rights, community, and other resources; available equipment, therapies, and service providers; and empowerment and self-advocacy techniques.
• Knowledge of formal and informal assessment practices, participatory planning, crisis intervention, decision-making processes, and documentation requirements.
• Ability to provide leadership and team management, balance competing priorities, make independent judgments and decisions, and work professionally and confidentially.
• Knowledge of personal computer applications and equipment and of financial management practices in human service organizations.

Nice To Haves

• Experience working with individuals with brain injury.
• May be asked to obtain CBIS (Certified Brain Injury Specialist) certification.
• Other training as assigned.

Responsibilities

• Direct and manage program staff activities, hire appropriate staff, and allocate staff to support operational and financial goals.
• Manage staff performance through direction, training, coaching, recognition, performance reviews, career development guidance, counseling, and corrective action as needed.
• Ensure timely, professional intake of prospective persons served; arrange and conduct intake procedures and initial suitability assessments.
• Supervise and guide staff on treatment and support plans and interventions, including rehabilitative strategies and techniques; assist with comprehensive assessments and participate in planning meetings.
• Research housing and subsidy opportunities for referred individuals, assist with applications, and ensure follow-through on requirements and documentation.
• Provide outreach and foster environments that support the relationships of persons served with family, friends, and others.
• Resolve problems for staff and persons served and foster teamwork and leadership in work groups.
• Communicate new and updated policies and directives to staff.
• Ensure timely and high-quality completion of clinical records, service plans, support plans, action plans, and related documentation.
• Ensure compliance with internal quality standards, licensing, certification and accreditation requirements, regulations, and program policies and procedures.
• Assist in developing program budgets and manage adherence to them.
• Ensure collection of program fees and service delivery data.
• Represent Vinfen in professional, trade, regulatory, and funding-source organizations and participate in requested committees, meetings, and activities.
• Serve as a resource to program staff, families and friends of persons served, neighbors, public officials, and other providers.
• Manage adverse events, including medication occurrences, physical restraints, and critical incidents; ensure corrective plans and actions are implemented and reported.
• Respond to internal and external data collection and reporting requests.
• Ensure program quality and achievement of goals and objectives, and manage quality improvements.
• Provide on-call backup and on-site support and intervention when necessary.
• Store, administer, document, and dispose of medication in accordance with MAP requirements, funding-source regulations, and company policy; ensure compliance with Vinfen MAP protocols.
• Maintain and enhance staff knowledge of human services issues, trends, and techniques.
• Ensure maintenance and safety of physical sites.
• Perform other related duties as required.

Benefits

• Fully funded 401(a) employer-sponsored retirement plan requiring no employee contribution, plus an employee-funded 403(b) plan.
• Medical, dental, and vision plans for employees scheduled to work at least 30 hours per week, with an employer contribution toward medical insurance.
• Employer-paid life, accidental death and dismemberment, and long-term disability insurance.
• Employer-paid short-term disability insurance for qualifying employees.
• Flexible Spending Reimbursement Accounts for health and dependent care.
• Voluntary term life, whole life, accident, critical illness, and hospital indemnity insurance.
• Paid time off for employees scheduled to work at least 20 hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED