Program Director, Freestanding ER & Urgent Care
About The Position
The Program Director provides strategic and operational leadership for assigned ER/Urgent Care facilities, with responsibility for overall site performance, team leadership, and partner relationships. This role oversees day-to-day operations, drives operational and financial performance, and identifies opportunities to improve efficiency, patient experience, and business results. The Program Director leads and develops facility leadership and front office teams while working closely with the RVP of Operations, Medical Director, hospital partners, and other key stakeholders to ensure operational goals are achieved and high standards of service are maintained.
Requirements
- Bachelor’s degree required
- RN license preferred
- Alignment with our core values and ability to lead through servant leadership
- Strong, clear, and precise verbal and written communication skills
- Strong communication & relationship management skills
- Ability to work collaboratively across multiple organizations
- Solid understanding of Healthcare Operations
- Solid understanding of hospital based reimbursement including the interplay of documentation, coding, billing and collections.
- Highly motivated individual with demonstrated initiative, independence, and curiosity
- Self-driven, with an ability to work well under pressure and respond to shifting priorities
- Ability to manage multiple projects simultaneously
- Minimum of 7 years’ experience within the healthcare sector
- Minimum of 3 years' experience in healthcare management required
Nice To Haves
- Masters/MBA preferred
- experience with multi-site management is preferred
Responsibilities
- Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to: Complete P&L responsibility for the facility(s)
- Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
- Coordination and integration of Provider activities in concert with the Medical Director
- Ensure operational procedures are consistently maintained in facility
- Provide leadership and motivation to maintain patient oriented customer service culture
- Responsible for maintaining facility operational metrics in accordance with benchmarks set
- Coordination with hospital partner for clinical recruitment and training
- Serve as cultural champion facility(s)
- Management of facility department leadership staff for facility(s)
- Participate in regulatory and accreditation preparedness and survey process
- Participate in local marketing activities
- Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
- Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship.
- Maintain a positive and engaged relationship with the hospital partner leadership team.
- Participate in the budget development process with the Regional Vice President and Joint Operating Committee.
- Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
- Responsible for volume and center level growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
